IT client Partner with SAP

YASH Technologies; Dallas (TX); Presencial; USD 100.000 - 150.000; Jornada completa

Descripción de la vacante

A global IT services company is seeking a Client Partner in Dallas, Texas to manage client relationships and drive account growth. This role involves understanding client needs, enhancing satisfaction, and leading internal teams to ensure successful delivery. The ideal candidate will have significant experience in managing client accounts and a proven track record in enhancing profitability and service quality. Excellent communication and leadership skills are essential for success in this position.

Formación

• 6–18 years of experience in IT services or consulting.
• Proven ability to manage end-to-end client relationships.
• Experience in contracts, negotiations, and financial management.

Responsabilidades

• Own account growth and commercial health.
• Drive upsell and expansion opportunities.
• Ensure quality delivery and client satisfaction.

Conocimientos

Client relationship management

Revenue growth strategies

Effective communication

Cross-functional leadership

Business acumen

Descripción del empleo

The Client Partner (CP) is the end-to-end owner of a client relationship. As the primary face of YASH to the client, the CP is accountable for account growth, commercial health, client satisfaction, and delivery success - building executive relationships, driving account expansion, and orchestrating internal teams to ensure commitments are met.

In developing markets where a separate Account Executive role may not yet exist, the CP may also drive new client acquisition — identifying, pursuing, and converting prospects while maintaining ownership of existing accounts.

Key Responsibilities

• Client Ownership & Relationship Leadership
• Serve as the trusted single point of contact for assigned client(s)
• Understand client structure, decision-makers, IT landscape, and budget cycles.
• Build deep executive relationships and lead strategic governance/QBRs.
• Act as the client’s advocate internally while ensuring commercial discipline.
• Growth & Commercial Outcomes
• Own account-level revenue, margin, and pipeline targets.
• Drive upsell, cross-sell, and expansion opportunities within existing accounts across SLs and geographies.
• Own the entire L2C process; partner with Pre-Sales and Service Lines to shape and present winning proposals.
• In developing markets, proactively identify and pursue new customer contacts to expand YASH’s footprint.
• Lead client discussions on pricing, contracts, renewals, and change requests with support from Legal & Finance.
• Delivery Orchestration & Engagement Oversight
• Drive alignment with Service Lines to ensure quality delivery, SLA adherence, predictable execution, and strong client satisfaction.
• Collaborate with SLs to align on resourcing, transitions, and risk mitigation.
• Monitor client satisfaction and proactively address escalations or delivery risks
• Strategic Account Planning & Expansion
• Maintain a structured account plan including landscape, footprint, competitors, expansion strategy, etc.
• Track renewals, upcoming initiatives, and white space opportunities within the client.
• Contribute to thought leadership, case studies, and client advocacy efforts.
• Cross-Functional Leadership
• Partner with Business Development Leaders, SL Leaders, and Pre-Sales to shape integrated solutions.
• Drive coordinated pursuit motions (GTX/GTC) and ensure consistent governance across engagements.
• Mentor junior team members supporting the account.

Success Metrics

• Account revenue growth (% YoY); revenue quality; margin improvement on engagements; net new revenue if applicable
• Service line, geography, and revenue expansion within account(s)
• Reduction in delivery escalations and transition risks; Client satisfaction / NPS
• Pipeline health and opportunity conversion rate

Qualifications

• Typically, 6–18 years of experience, depending on account complexity — ranging from early-career MBAs with strong client acumen to seasoned account leaders managing strategic portfolios.
• Proven ability to own, manage, and grow end-to-end client relationships — experience driving revenue, profitability, and delivery excellence across IT services or consulting engagements.
• Recognized as a trusted relationship builder — able to engage at multiple levels of the client organization, influence CXOs, and act as a strategic advisor.
• Demonstrated business acumen — skilled at balancing client success with profitability; experienced in renewals, pricing, contracts, negotiations and financial management.
• High aptitude and curiosity — able to connect technology, business, and strategy to create client value.
• Excellent communication, articulation, and executive presence to build lasting client trust.
• Collaborative, empathic, and influential leader – able to align internal teams to drive outcomes without formal authority.
• Technically fluent and business-savvy — understands YASH’s technology portfolio and connects it to client priorities.
• Execution & detail-oriented; ensures commitments are met through structured governance and proactive problem-solving.