Client Partner - Retail, CPG (IT Services & Consullting Background)

XCUTIVES INC.; Philadelphia (Philadelphia County); On-site; USD 120,000 - 180,000; Full time

Job summary

A leading consulting firm seeks a Client Partner in Philadelphia to lead P&L growth, drive customer and employee satisfaction, and manage high-level client relationships. You will define the long-term strategy for accounts and lead teams in generating opportunities. Responsibilities include overseeing sales, managing delivery commitments, and building alliance partnerships. This role requires strong leadership skills and the ability to groom future leaders within the team.

Responsibilities

• Oversee P&L growth, Customer Satisfaction, and Employee Satisfaction.
• Define and execute the long-term approach/plan for the account.
• Manage relationships at the VP and CXO level.
• Work closely with customer-side decision makers for upselling and cross selling all service lines.
• Sales and demand generation/capture through regular review of Pipeline and performance against plan.
• Define and execute the account specific marketing plan for building new relationships and elevating the Client brand.
• Build alliance partnerships relevant to the account.
• Lead the teams in generating opportunities and presenting proposals.
• Manage and escalate to ensure fulfillment of resources to meet revenue and delivery commitments.
• Identifying and grooming team members into future leaders within the account and beyond.
• Delivery management through scheduled engagement reviews between Customer(s) and Delivery leaders.
• Interacting with Supplier relationship team from customer organization and maintain smoother flow of contracts, invoices, and payments.

Job description

• The accountability for the Client Partner will include P&L growth, Customer Satisfaction, and Employee Satisfaction. All of sales, delivery, and operations teams for the account will roll up to the CP.
• Define the long-term approach/ plan for the account and execute to the plan with quarterly and monthly KPIs.
• Stakeholder Management - building and managing client relationships at the VP, and CXO level.
• Accountable for quantified targets of Revenue growth, Order booking, Operating margin, Customer satisfaction, and Employee satisfaction
• Work closely with customer-side decision makers for upselling and cross selling all service lines such as Application Development and Maintenance Services, IOT/Digital Engineering, BPO, Data, Analytics & AI, Enterprise Solutions, Infrastructure & cloud.
• Sales and demand generation/capture through rigor in regular review of Pipeline and performance against plan on weekly, monthly, quarterly, and annual basis.
• Define and execute the account specific marketing plan for building new relationships and elevating the Client brand.
• Build alliance partnerships relevant to the account.
• Lead the teams in generating opportunities and presenting proposals (proactive as well as responses to RFP/RFIs)
• Manage and escalate (when necessary) to ensure fulfillment of resources to meet the revenue and delivery commitments.
• Identifying and grooming team members into future leaders within the account and beyond.
• Delivery management through scheduled engagement reviews between Customer(s) and Delivery leaders.
• Interacting with Supplier relationship team from customer organization and maintain smoother flow of contracts, invoices, and payments.