Client Outreach Specialist — Leads, Service & Reputation

Andy Mohr; Merrillville (IN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401K

Medical & Dental Benefits

Vacation pay

Job summary

Andy Mohr Chevrolet of Merrillville is seeking a motivated BDC Representative to respond to customer leads from calls and online submissions for sales and service. You will promptly answer questions with honesty and accuracy, reach out to targeted customers by phone and email to support promotions, and handle escalated calls as needed.

You will also manage inventory descriptions on the ASAP Website, maintain customer data, generate reports, and contribute to online reputation management while

Qualifications

• Customer service skills – excellent interpersonal skills, upbeat personality and strong work ethic.
• Excellent computer skills and ability to adapt to various dealership systems.
• Problem solving skills.
• Multi-tasking is essential.

Responsibilities

• Respond to customer leads generated from incoming calls and internet submissions for sales and service.
• Answer customer questions promptly with honesty and accuracy.
• Reach out to targeted customers by phone and e-mail to support promotions and initiatives of Sales and Service.
• Make calls related to unsold customers or inactive service customers.
• Generate management reports for use in identifying Sales and Service opportunities.
• Support staff and clients by handling escalated calls/situations.
• Manage descriptions of inventory displayed on ASAP Website.
• Manage and communicate online reputation through all review sites.
• Work closely with other department managers and manufacturer representatives.
• Promote community relations through active participation in events.
• Maintain/Update customer data base.
• Cashiering responsibilities for Sales and Service.

Skills

Customer service

Communication

Problem solving

Multi-tasking

Computer skills

Tools

Dealership systems

Job description

Andy Mohr Chevrolet of Merrillville is seeking a motivated BDC Representative to respond to customer leads from calls and online submissions for sales and service. You will promptly answer questions with honesty and accuracy, reach out to targeted customers by phone and email to support promotions, and handle escalated calls as needed.

You will also manage inventory descriptions on the ASAP Website, maintain customer data, generate reports, and contribute to online reputation management while