BDC Sales

ANDY MOHR; Merrillville (IN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Extensive training and support

401K

Medical, dental, vacation benefits

Job summary

Andy Mohr Automotive Group in Merrillville, IN is seeking a motivated Customer Relations Associate to handle high-volume calls, respond to internet inquiries, and support sales and service initiatives.

You will maintain customer data, promote promotions, and help manage inventory descriptions and online reputation while collaborating with managers and manufacturer reps.

Qualifications

• Experience with high-volume calling
• Excellent interpersonal and customer service skills
• Ability to adapt to dealership systems and CRM software
• Strong problem solving and multi-tasking abilities

Responsibilities

• Respond to customer leads generated from calls and internet submissions for sales and service.
• Answer customer questions promptly with honesty and accuracy.
• Reach out to targeted customers by phone and email to support promotions and initiatives of Sales and Service.
• Make calls related to unsold customers or inactive service customers.
• Generate management reports for identifying Sales and Service opportunities.
• Support staff by handling escalated calls/situations and maintaining customer data.

Skills

High-volume calling

Customer service

Interpersonal skills

Problem solving

Multi-tasking

Adaptability to dealership systems

CRM software

Tools

CRM software

Job description

Job Details

Job Location: Merrillville, IN 46410

Andy Mohr Automotive Group is one of the largest volume car dealership groups in the state of Indiana. Mohr’s goal is to Sell and Service in volume. With aggressive advertising campaigns that are value-oriented, car customers are very familiar with the Andy Mohr brand. Andy Mohr dealerships are stocked with large inventories that are priced very competitively. The Andy Mohr Automotive group employs more than 1100 employees throughout central Indiana and the employees are value-oriented. They are honest and straightforward and get customers in and out efficiently.

Looking for motivated individuals

Customer and Internal communications and follow-up are key functions of this position

• Respond to customer leads generated from incoming calls and internet submissions for sales and service.
• Answer customer questions promptly with honesty and accuracy.
• Reach out to targeted customers by phone and e-mail to support promotions and initiatives of Sales and Service.
• Make calls related to unsold customers or inactive service customers.
• Generate management reports for use in identifying Sales and Service opportunities.
• Support staff and clients by handling escalated calls/situations
• Manage descriptions of inventory displayed on ASAP Website
• Manage and communicate online reputation through all review sites.
• Work closely with other department managers and manufacturer representatives.
• Promote community relations through active participation in events.
• Maintain/Update customer data base.
• Cashiering responsibilities for Sales and Service.

Qualifications

• Experience with high volume calling required
• Values – integrity, drive, team player
• Customer service skills – excellent interpersonal skills, upbeat personality and strong work ethic.
• Excellent computer skills and ability to adapt to various dealership systems:
• Problem Solving skills.
• Multi-tasking is essential

BENEFITS

• Extensive training and support
• 401K
• All medical, dental benefits, vacation pay