Internet Business/Sales Development Center Associate (BDC)

Ancira Chevrolet; San Antonio (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

Disability Insurance

Life Insurance

Mental Health Care Benefits

Paid Time Off

Paid Holidays

401(k) with Employer Match

Employee Assistance Program

Employee Vehicle Purchase and Service

Job summary

Ancira Auto Group is seeking an energetic, customer-focused Automotive Business Development (BDC) Sales Coordinator to join Ancira-Winton Chevrolet. You will be the first contact for customers, handling internet leads, calls, and inquiries, and scheduling appointments.

You will work in a fast-paced environment with strong communication, CRM usage, and collaboration with Sales, Service, and other teams to drive dealership goals and deliver a positive customer experience.

Qualifications

• Excellent verbal, written, and interpersonal communication
• Professional phone presence and customer-service mindset
• Strong listening, typing, and data-entry skills
• Strong grammar and written communication abilities
• Previous customer service or sales experience preferred
• Ability to manage multiple interactions simultaneously
• Proficiency with computers, browsers, email, and MS Office
• Ability to learn CRM and dealership software
• Dependable attendance and punctuality
• Positive attitude, coachability, and a desire to succeed
• Ability to stay professional in fast-paced environment
• Personal cell phone use limited to work hours

Responsibilities

• Serve as the first contact for prospective customers
• Respond promptly to internet leads, inbound calls, texts, and inquiries
• Schedule, confirm, and follow up on appointments
• Assist customers in identifying vehicles meeting their needs
• Develop knowledge of Chevrolet vehicles, inventory, features, towing capacities, and programs
• Accurately document customer interactions, appointments and outcomes in CRM
• Assign leads and appointments according to dealership processes
• Follow established phone, email, text, and follow-up workflows
• Maintain awareness of incentives, programs, inventory, and updates
• Direct non-sales inquiries to the appropriate department
• Provide a positive, professional customer experience in every interaction
• Resolve customer concerns with professionalism and urgency
• Utilize CRM and dealership technology systems accurately
• Collaborate with Sales, Service, and fellow BDC team members
• Answer and route incoming calls using approved dealership standards

Skills

Strong communication

Phone presence

Listening & typing

Writing & grammar

Customer service experience

Multitasking

MS Office & browsers

CRM software

Attendance & punctuality

Positive attitude

Professional demeanor

Adaptability

Tools

CRM software

Microsoft Office

Web browsers

Email

Job description

Automotive Business Development (BDC) Sales Coordinator

About Us

Ancira Auto Group is a family-owned automotive organization built on integrity, customer service, and long-term success. We are committed to creating exceptional customer experiences while providing employees with strong leadership, professional growth opportunities, and a collaborative team environment.

Position Overview

Ancira-Winton Chevrolet is seeking an energetic, customer-focused Automotive Business Development (BDC) Sales Coordinator to join our team.

As a BDC Sales Coordinator, you are often the first interaction a customer has with our dealership. Your professionalism, responsiveness, and communication skills help create a positive first impression while connecting customers with the right vehicle and the right sales professional.

This position plays a critical role in managing internet leads, inbound calls, online inquiries, appointment scheduling, and customer follow-up. Success in this role requires excellent communication skills, strong attention to detail, a positive attitude, and the ability to thrive in a fast-paced environment.

Schedule

• Rotating weekday shifts:
  • 8:30 AM - 6:00 PM
  • 10:00 AM - 7:00 PM
  • 12:00 PM - 9:00 PM
• Saturdays: 9:00 AM - 7:00 PM
• Sundays Off
• One scheduled weekday off (Tuesday, Wednesday, or Thursday)
• Monday team meetings at 8:30 AM are required

Benefits

• Health, Dental & Vision Insurance
• Disability Insurance
• Life Insurance
• Mental Health Care Benefits
• Paid Time Off
• Paid Holidays
• 401(k) with Employer Match
• Employee Assistance Program
• Employee Vehicle Purchase and Service Discounts

Responsibilities

• Serve as the first point of contact for prospective customers
• Respond promptly and professionally to internet leads, inbound phone calls, text messages, and online inquiries
• Schedule, confirm, and follow up on customer appointments
• Assist customers in identifying vehicles that meet their needs and interests
• Develop and maintain a working knowledge of Chevrolet vehicles, used vehicle inventory, features, capabilities, towing capacities, and available programs
• Accurately document customer interactions, appointments, and outcomes in CRM and dealership systems
• Assign leads and appointments according to dealership processes
• Follow established phone, email, text, and follow-up workflows
• Maintain awareness of current incentives, special programs, inventory availability, and dealership updates
• Direct non-sales inquiries to the appropriate department
• Provide a positive, professional customer experience in every interaction
• Resolve customer concerns with professionalism, integrity, and urgency
• Utilize CRM, lead management, communication, and dealership technology systems accurately and efficiently
• Collaborate with Sales Associates, Sales Managers, Service personnel, and fellow BDC team members to support dealership goals
• Answer and route incoming calls using approved dealership standards

Qualifications

• Strong verbal, written, and interpersonal communication skills
• Professional phone presence and customer-service mindset
• Excellent listening, typing, and data-entry skills
• Strong grammar, spelling, and written communication abilities
• Previous customer service, sales, call center, hospitality, or retail experience preferred
• Ability to manage multiple customer interactions simultaneously while maintaining accuracy and professionalism
• Proficiency with computers, web browsers, email, and Microsoft Office applications
• Ability to learn and effectively utilize CRM and dealership software platforms
• Dependable attendance and punctuality
• Positive attitude, coachability, and a desire to succeed
• Ability to remain professional and productive in a fast-paced, high-volume environment
• Personal cell phone usage must be limited to work-related communication during scheduled work hours

Ancira Auto Group is an Equal Opportunity Employer (EOE).