Client Outreach Banking Specialist | IRM & Service

Truist Financial Corporation; Raeford (NC); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Paid vacation

Paid sick leave

Paid holidays

Job summary

Truist is seeking a Regular full-time Teller/Client Service Associate in Raeford, NC. You will deliver a distinctive client experience by handling transactions, educating clients on digital banking, and supporting outbound outreach to identify needs.

You will work with the branch team to deliver Truist solutions and participate in leadership routines. The role requires strong communication, PC skills, and the ability to multi-task, with weekend/extended hours as needed.

Qualifications

• High school diploma or equivalent required.
• Two years teller or cash handling or client service experience preferred.
• Six months of client relationship building or sales experience.
• Excellent interpersonal and communication skills.
• Ability to master PC keyboard and software for branch automation.
• Ability to multi-task under time constraints.
• Proficiency in Microsoft Office.
• Travel willingness for temporary staffing as needed.
• Weekend and/or extended hours availability may be required.

Responsibilities

• Provide a distinctive client experience by handling complex and standard transactions and uncovering client needs.
• Educate clients on digital banking and self-service solutions.
• Support sales by outbound calls and identifying client opportunities.
• Understand Integrated Relationship Management (IRM) to deliver Truist solutions.
• Participate in Retail Community Bank Leadership routines.
• Advance product knowledge through training and meetings.
• Adhere to internal controls and risk management policies.
• Serve as secondary contact for new accounts and problem resolution.

Skills

Interpersonal skills

Communication

Multi-tasking

Customer service

Outgoing call handling

Travel to branches

Weekend availability

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Truist is seeking a Regular full-time Teller/Client Service Associate in Raeford, NC. You will deliver a distinctive client experience by handling transactions, educating clients on digital banking, and supporting outbound outreach to identify needs.

You will work with the branch team to deliver Truist solutions and participate in leadership routines. The role requires strong communication, PC skills, and the ability to multi-task, with weekend/extended hours as needed.