Client-Focused Universal Banker

Truist Financial Corporation; Raeford (NC); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Paid holidays and vacation

Job summary

Truist Financial Corporation in Raeford, NC is seeking a client-focused associate to provide timely, accurate transactions and superior service. You will help clients navigate digital self-service and cross-train to support sales and IRM activities.

Responsibilities include outbound client outreach, guiding on digital tools, and ensuring compliance with controls. Strong communication and flexibility to work varied hours are required.

Qualifications

• Two years of teller or cash handling or client service experience.
• Excellent interpersonal and communication skills.
• Ability to multi-task under time constraints.
• Proficiency with basic computer applications including Microsoft Office.
• Willingness to travel to accommodate temporary staffing needs if required.
• Ability to work weekends and/or extended hours as needed.

Responsibilities

• Provide timely and efficient client transactions with accuracy and proper money handling.
• Deliver superior service, identify client needs and cross-train to support sales and service activities.
• Educate clients on digital self-service options (ATMs, Online and Mobile banking).
• Support the sales process through outbound outreach and referrals to branch teams.
• Understand Integrated Relationship Management (IRM) to deliver Truist expertise.
• Participate in Leadership Routines and training to enhance product knowledge.
• Adhere to internal controls and risk management policies and ensure policy compliance.
• Serve as a secondary contact for new account openings and issue resolution.

Skills

Interpersonal skills

Communication skills

Customer service

Multi-tasking

PC skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Truist Financial Corporation in Raeford, NC is seeking a client-focused associate to provide timely, accurate transactions and superior service. You will help clients navigate digital self-service and cross-train to support sales and IRM activities.

Responsibilities include outbound client outreach, guiding on digital tools, and ensuring compliance with controls. Strong communication and flexibility to work varied hours are required.