Client Ops Leader: Multi-Site Excellence

SPS; New York (NY); On-site; USD 100,000 - 115,000; Full time

Benefits offered by this job

Medical benefits

401k with matching

Paid Time Off

Job summary

A leading outsourcing solutions provider is seeking a Client Manager in New York City. This role focuses on driving service excellence, managing multi-level teams, and ensuring client satisfaction across multiple locations. Responsibilities include overseeing P&L, leading financial reviews, and cultivating client relationships. Candidates should have 7–10 years of relationship management experience, preferably with multi-site leadership, and a Bachelor's Degree is preferred. The position offers a pay range of $100,000 to $115,000 USD annually.

Qualifications

• 7–10+ years in relationship management and operational leadership.
• Comfort interacting with C-suite leaders.
• Strong ethics, professionalism, and client-driven mindset.

Responsibilities

• Ensure excellence in service delivery across all assigned sites.
• Manage staffing, resources, and technology effectively across all sites.
• Lead monthly budget forecasting and financial review.

Skills

Strong analytical and metric-driven decision-making

Client-obsessed mindset

Exceptional communication and presentation skills

Talent leadership and coaching ability

Education

High School Diploma required; Bachelor's Degree preferred

Tools

Business technology

Job description

A leading outsourcing solutions provider is seeking a Client Manager in New York City. This role focuses on driving service excellence, managing multi-level teams, and ensuring client satisfaction across multiple locations. Responsibilities include overseeing P&L, leading financial reviews, and cultivating client relationships. Candidates should have 7–10 years of relationship management experience, preferably with multi-site leadership, and a Bachelor's Degree is preferred. The position offers a pay range of $100,000 to $115,000 USD annually.