Enterprise BPO Operations Lead for Client Growth

Epiq; New York (NY); On-site; USD 110,000 - 140,000; Full time

Job summary

A leading outsourcing firm is seeking an Enterprise Operations Manager in New York to oversee operational management of client relationships. The role involves managing personnel across multiple site locations, developing strategies for client satisfaction, and ensuring efficient operations. The ideal candidate will have a bachelor's degree, extensive experience in the business process outsourcing industry, and proven leadership skills. This full-time position offers a competitive salary and potential for an annual bonus.

Qualifications

• Minimum of 5 years’ experience in the business process outsourcing industry.
• Minimum of 2 years’ management experience with profit and loss responsibility.
• Experience managing multi-site and multi-client operations.

Responsibilities

• Oversee operational management of multiple client locations.
• Develop strategies to achieve 100% client satisfaction.
• Lead recruiting, developing, and training initiatives.

Skills

Client relationship management

Operational management

Strategic planning

Leadership

Problem-solving

Education

Bachelor’s degree or relevant management experience

Tools

Microsoft Office

Job description

A leading outsourcing firm is seeking an Enterprise Operations Manager in New York to oversee operational management of client relationships. The role involves managing personnel across multiple site locations, developing strategies for client satisfaction, and ensuring efficient operations. The ideal candidate will have a bachelor's degree, extensive experience in the business process outsourcing industry, and proven leadership skills. This full-time position offers a competitive salary and potential for an annual bonus.