Senior Client Operations Leader

Spsnorthamerica; New York (NY); On-site; USD 100,000 - 115,000; Full time

Job summary

Spsnorthamerica is seeking a Client Manager in New York, NY to oversee service excellence and client satisfaction across multiple locations. This high-visibility role requires strong relationship management and operational leadership skills.

The ideal candidate will have 7-10 years of experience leading multi-site operations, ensuring performance against SLAs, and demonstrating a commitment to high-quality service delivery.

Compensation ranges from $100,000 – $115,000 USD, based on skills and experience.

Qualifications

• 7–10+ years in relationship management and operational leadership.
• Multi-site management experience strongly preferred.
• High proficiency in business technology.

Responsibilities

• Ensure excellence in service delivery across all assigned sites.
• Manage staffing, resources, and technology effectively across all sites.
• Lead monthly and quarterly client business reviews.

Skills

Analytical decision-making

Client-focused mindset

Communication skills

Organizational discipline

Problem-solving ability

Leadership and coaching

Education

High School Diploma required; Bachelor's Degree preferred

Job description

Spsnorthamerica is seeking a Client Manager in New York, NY to oversee service excellence and client satisfaction across multiple locations. This high-visibility role requires strong relationship management and operational leadership skills.

The ideal candidate will have 7-10 years of experience leading multi-site operations, ensuring performance against SLAs, and demonstrating a commitment to high-quality service delivery.

Compensation ranges from $100,000 – $115,000 USD, based on skills and experience.