Equity-Eligible Multi-Site Client Ops Lead

Playbook; New York (NY); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

FREE medical coverage

401(k) employer match

FREE short-term disability

FREE life insurance

Job summary

Playbook is seeking an experienced leader for overseeing service delivery at multiple client locations in New York. This role requires managing teams and ensuring high operational standards while maintaining client relationships. The ideal candidate will have extensive experience in operations, strategy, and client services.

With a salary between 130-150K and comprehensive benefits including medical coverage and 401(k) matching, this position offers opportunities for professional growth and equity participation.

Qualifications

• 5+ years experience in operations or client services, preferably in multi-site management.
• At least 3 years managing full-time teams.
• Experience with client stakeholder management across locations and time zones.

Responsibilities

• Oversee service delivery and manage onsite teams across multiple locations.
• Act as primary operational contact for client stakeholders.
• Track and analyze KPIs to measure success and improve service delivery.

Skills

Client-centric approach

Effective communication

Leadership abilities

Project management

Strategic thinking

Job description

Playbook is seeking an experienced leader for overseeing service delivery at multiple client locations in New York. This role requires managing teams and ensuring high operational standards while maintaining client relationships. The ideal candidate will have extensive experience in operations, strategy, and client services.

With a salary between 130-150K and comprehensive benefits including medical coverage and 401(k) matching, this position offers opportunities for professional growth and equity participation.