Client Operations Specialist: Fleet & Tech Support

Xerox; Rockford (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive hourly pay

Benefits from day one (medical, dental

vision, and life insurance

401(k) with company match

Paid time off

Work-life balance culture

Job summary

Xerox is hiring a floater technician in Rockford, IL to support hardware and software across customer environments. You will monitor device performance, resolve incidents, configure firmware, and help maintain efficient workflows in a client-facing role.

The position emphasizes on-site service, proactive monitoring, and responsive escalation, with comprehensive benefits and opportunities for advancement within Xerox’s technology services organization.

Qualifications

• Experience managing a print or equipment fleet environment.
• Familiarity with printers, multifunction devices, LANs and basic networking.
• Proficiency with Microsoft Office and good organizational, customer service and communication skills.

Responsibilities

• Manage the equipment fleet, monitor performance, and coordinate service response.
• Provide on-site helpdesk support and serve as a point of contact for escalations.
• Administer workflow scanning configurations, firmware updates, and device deployments.
• Monitor consumables and parts inventory and coordinate order fulfillment.
• Coordinate device installations, moves, and decommissions while maintaining service reporting and escalation of major incidents.

Skills

Fleet management

Networking basics

Customer service

On-site support

Office software

Tools

Remote monitoring systems

Service reporting tools

Job description

Xerox is hiring a floater technician in Rockford, IL to support hardware and software across customer environments. You will monitor device performance, resolve incidents, configure firmware, and help maintain efficient workflows in a client-facing role.

The position emphasizes on-site service, proactive monitoring, and responsive escalation, with comprehensive benefits and opportunities for advancement within Xerox’s technology services organization.