Client Operations Associate (Floater) - Chicago, IL

Xerox; Rockford (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive hourly pay

Benefits from day one (medical, dental

vision, and life insurance

401(k) with company match

Paid time off

Work-life balance culture

Job summary

Xerox is hiring a floater technician in Rockford, IL to support hardware and software across customer environments. You will monitor device performance, resolve incidents, configure firmware, and help maintain efficient workflows in a client-facing role.

The position emphasizes on-site service, proactive monitoring, and responsive escalation, with comprehensive benefits and opportunities for advancement within Xerox’s technology services organization.

Qualifications

• Experience managing a print or equipment fleet environment.
• Familiarity with printers, multifunction devices, LANs and basic networking.
• Proficiency with Microsoft Office and good organizational, customer service and communication skills.

Responsibilities

• Manage the equipment fleet, monitor performance, and coordinate service response.
• Provide on-site helpdesk support and serve as a point of contact for escalations.
• Administer workflow scanning configurations, firmware updates, and device deployments.
• Monitor consumables and parts inventory and coordinate order fulfillment.
• Coordinate device installations, moves, and decommissions while maintaining service reporting and escalation of major incidents.

Skills

Fleet management

Networking basics

Customer service

On-site support

Office software

Tools

Remote monitoring systems

Service reporting tools

Job description

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview:

This is a floater position. You will support hardware and software across the customer environment, helping maintain reliable device performance and effective workflows. In this customer-facing role, you will provide proactive device monitoring, incident resolution, firmware configuration, and workflow support while serving as an advocate for the client. Join Xerox and help deliver a consistent, responsive technology experience.

Why Join This Team:

• Competitive hourly compensation with overtime potential
• Comprehensive benefits from day one, including medical, dental, vision, and life insurance
• 401(k) with company match
• Paid time off, holidays, and personal days
• A culture that prioritizes flexibility, safety, and work-life balance
  

What You Will Do:

• Manage the equipment fleet, monitor performance, and coordinate service response
• Provide on-site helpdesk support and serve as a point of contact for escalations
• Administer workflow scanning configurations, firmware updates, and device deployments
• Monitor consumables and parts inventory and coordinate order fulfillment
• Coordinates device installations, moves, and decommissions while maintaining service reporting, supporting client ticketing systems, and escalating major incidents as needed
  

What You Need to Succeed:

• Experience managing a print or equipment fleet environment
• Familiarity with printers, multifunction devices, Local Area Networks, and basic networking
• Experience with software and server administration, configuration, and device troubleshooting
• Proficiency with Microsoft Office and effective organizational, customer service, and communication skills
• A+ certification or relevant technical training is preferred
• We are also open for no experience and fresh graduate.
  

How We Set You Up for Success:

• Full onboarding and technical training
• Access to support tools and advanced remote monitoring systems
• Career development supported through regular reviews and improvement plans
• Client-specific compliance and training programs, including applicable security and HIPAA requirements
  

With Our Technology, Build Your Future at Xerox.