Hybrid Care Onboarding & Coordination Specialist

24Hr HomeCare, LLC; El Segundo (CA); Hybrid; USD 32,000 - 34,000; Full time

Job summary

24 Hour Home Care in El Segundo, CA is seeking a Community Supports Coordinator to manage the end-to-end onboarding experience for members and caregivers within the Community Supports Division.

The role coordinates caregiver hiring, member admissions, compliance, and ongoing communication while partnering with Community Engagement, CS Support, Case Managers, and external health plan partners to ensure a seamless, high-quality service from referral through admission.

Qualifications

• High school diploma or GED required; Bachelor's degree preferred.
• Minimum of 1 year of customer service, healthcare operations, care coordination, or related experience.
• Proficiency with Microsoft Office and experience using CRM or case management systems such as Salesforce preferred.
• Strong communication, organization, customer service, and time management skills with the ability to work independently in a fast-paced environment.

Responsibilities

• Coordinate onboarding for caregivers and members from referral through admission.
• Be the primary contact for members and caregivers via phone, email, chat, and messaging.
• Maintain caregiver and member records in Salesforce and monitor onboarding progress.
• Collaborate with Community Engagement, Case Managers, health plans, and internal teams.
• Support reporting, maintain electronic records, HIPAA compliance, and other admin tasks.

Skills

Customer service

Care coordination

Communication

Organizational skills

Education

High school diploma/GED

Bachelor's degree preferred

Tools

Salesforce

CRM

Microsoft Office

Job description

24 Hour Home Care in El Segundo, CA is seeking a Community Supports Coordinator to manage the end-to-end onboarding experience for members and caregivers within the Community Supports Division.

The role coordinates caregiver hiring, member admissions, compliance, and ongoing communication while partnering with Community Engagement, CS Support, Case Managers, and external health plan partners to ensure a seamless, high-quality service from referral through admission.