Client Operations Coordinator

24 Hour Home Care - Corporate Division; El Segundo (CA); Hybrid; USD 32,000 - 34,000; Full time

Job summary

24 Hour Home Care in El Segundo is seeking a Client Operations Coordinator to support the client operations lifecycle, from authorization intake through billing and case resolution. This role helps ensure authorizations and service hours are processed accurately and that clients and caregivers experience uninterrupted service.

You will be trained across client operations, work with cross-functional teams, and handle occasional escalations.

Qualifications

• High school diploma or equivalent.
• 1+ years of experience in an administrative, operations, billing, customer service, or coordination role.
• Proficiency with Microsoft Office, particularly Excel and Outlook.
• Experience in home care, healthcare operations, or a Regional Center environment preferred.
• Familiarity with authorization, billing, claims, payroll, or CRM systems such as Salesforce preferred.

Responsibilities

• Process and maintain client authorizations, verifying service type, units, date ranges, funding sources, and rates; identify discrepancies and support urgent authorization requests and audits.
• Process submitted hours and timesheets, validate alignment with authorized services, and resolve short pays, missing entries, and other processing discrepancies.
• Support pre-billing accuracy checks, billing closeout, reconciliation, reauthorization tracking, and funds recovery activities to help prevent service and payment disruptions.
• Manage assigned client cases and escalations through resolution, communicating with clients and caregivers and partnering with internal teams to address authorization, service, and billing concerns.
• Maintain accurate documentation, meet established turnaround and compliance requirements, and collaborate with Branch Operations, Revenue Cycle Management, Payroll, Finance, and other partners to resolve issues and improve processes.

Skills

Attention to detail

Organization

Communication

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Outlook

Salesforce

Job description

Build a Career That Changes Lives - Including Your Own

24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.

Here, the work you do matters. Whether you’re supporting clients directly or helping drive our business forward, every role contributes to improving lives and strengthening the communities we serve.

Grow with purpose. Lead with heart. Make a difference every day.

Watch this short video to see the heart behind our work and the impact our teams create every day.

You are a passionate and performance-driven t eam player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies :

In the spirit ofOwn(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details!

The Role:

The Client Operations Coordinator supports accurate and timely work across the client operations lifecycle, from authorization intake and service delivery through billing, payment, and case resolution. This role helps ensure authorizations and service hours are processed accurately, discrepancies are resolved, and clients and caregivers experience uninterrupted service.

Coordinators are trained across Client Operations functions and assigned to a specific area based on business needs, with the expectation that they develop working knowledge of the full client lifecycle and can support multiple functions as departmental needs evolve.

Primary Responsibilities

• Process and maintain client authorizations, verifying service type, units, date ranges, funding sources, and rates; identify discrepancies and support urgent authorization requests and audits.
• Process submitted hours and timesheets, validate alignment with authorized services, and resolve short pays, missing entries, and other processing discrepancies.
• Support pre-billing accuracy checks, billing closeout, reconciliation, reauthorization tracking, and funds recovery activities to help prevent service and payment disruptions.
• Manage assigned client cases and escalations through resolution, communicating with clients and caregivers and partnering with internal teams to address authorization, service, and billing concerns.
• Maintain accurate documentation, meet established turnaround and compliance requirements, and collaborate with Branch Operations, Revenue Cycle Management, Payroll, Finance, and other partners to resolve issues and improve processes.

This is a hybrid position, coming into the El Segundo office 3x per week.

Work Schedule:

Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.

What You Bring to the Table:

Qualifications

• High school diploma or equivalent.
• 1+ years of experience in an administrative, operations, billing, customer service, or coordination role.
• Proficiency with Microsoft Office, particularly Excel and Outlook.
• Experience in home care, healthcare operations, or a Regional Center environment preferred.
• Familiarity with authorization, billing, claims, payroll, or CRM systems such as Salesforce preferred.

Skills

• Strong attention to detail and accuracy in high-volume, deadline-driven work.
• Organization and prioritization skills with the ability to manage competing deadlines.
• Strong problem-solving and judgment, including identifying discrepancies and escalating appropriately.
• Clear written and verbal communication with clients, caregivers, and cross-functional partners.
• Adaptability and ability to learn and apply processes across multiple Client Operations functions.

What We Bring to the Table:

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.

Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.

Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.

For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

The expected California Pay Range for this position:

$23 - $25.55 USD