Senior Manager, Client Ops — Hybrid (RC Relations)

24 Hour Home Care; El Segundo (CA); Hybrid; USD 103,000 - 120,000; Full time

Job summary

24 Hour Home Care is seeking a Senior Manager, Client Operations (RC Relations) in El Segundo to lead Regional Center funding relations and ensure continuity of services. This hybrid role emphasizes proactive authorization management and building a capable RC Relations team.

You will own partnerships, drive discrepancy resolution and funds recovery, and collaborate with Regional Centers, RCM, and Finance to safeguard funded services.

Qualifications

• Experience working with Regional Centers is required.
• Bachelor’s degree preferred; equivalent practical experience considered.
• 5+ years of healthcare operations, revenue cycle, authorization management, or related field.
• 4+ years of people management experience.
• Experience establishing or significantly redesigning a team, process, or function.
• Experience with Regional Centers, government payors, or similar funding partners preferred.

Responsibilities

• Lead the end-to-end reauthorization process, establishing proactive outreach, tracking, SLAs, and escalation to prevent expirations.
• Own authorization discrepancy resolution and funds recovery, partnering with Regional Centers, RCM, and Finance to reconcile issues.
• Build and maintain relationships with Regional Center service coordinators, fiscal teams, and leadership as the primary operational contact.
• Lead, coach, and develop the RC Relations team, establishing priorities, workflows, and accountability while supporting hiring and onboarding.
• Establish and monitor performance metrics, including reauthorization capture, time-to-renewal, discrepancy resolution, and funds recovery.

Skills

Relationship management

People leadership

Authorization management

Financial reconciliation

Operational execution

Process development

Performance management

Communication

Education

Bachelor’s degree in Business, Healthcare Administration, Finance, Operations, or related field

Job description

24 Hour Home Care is seeking a Senior Manager, Client Operations (RC Relations) in El Segundo to lead Regional Center funding relations and ensure continuity of services. This hybrid role emphasizes proactive authorization management and building a capable RC Relations team.

You will own partnerships, drive discrepancy resolution and funds recovery, and collaborate with Regional Centers, RCM, and Finance to safeguard funded services.