Senior Manager, Client Operations — Regional Center Relations

24 Hour Home Care - Corporate Division; El Segundo (CA); Hybrid; USD 103,000 - 130,000; Full time

Job summary

24 Hour Home Care is seeking a Senior Manager, Client Operations (RC Relations) to lead the Regional Center relations function, manage reauthorization, discrepancies, funds recovery, and establish workflows.

This hybrid role requires building a new RC Relations team, setting performance standards, and partnering with Regional Centers, Revenue Cycle Management, and Finance to prevent service disruptions and protect funding.

Qualifications

• 5+ years of progressive experience in healthcare operations, revenue cycle, authorization management, branch operations, or a related field.
• 4+ years of people management experience, including team development, coaching, and performance management.
• Bachelor’s degree in Business, Healthcare Administration, Finance, Operations, or a related field preferred; equivalent practical experience considered.
• Previous experience working with Regional Centers is required.
• Experience working with Regional Centers, government payors, managed care organizations, or similar funding partners strongly preferred.

Responsibilities

• Lead the end-to-end reauthorization process, establishing proactive outreach, tracking, SLAs, and escalation processes to prevent authorization expirations and interruptions in client services.
• Own authorization discrepancy resolution and funds recovery, partnering with Regional Centers, Revenue Cycle Management, and Finance to reconcile issues and recover outstanding funds.
• Build and maintain strong relationships with Regional Center service coordinators, fiscal teams, and leadership, serving as the primary operational contact for authorization-related matters.
• Lead, coach, and develop the RC Relations team, establishing priorities, performance expectations, workflows, and accountability while supporting hiring and onboarding.
• Establish and monitor performance metrics, including reauthorization capture, time-to-renewal, discrepancy resolution, and funds recovery, providing regular reporting and insights to Client Operations leadership.

Skills

Relationship management

People leadership

Authorization management

Operational execution

Performance management

Communication

Education

Bachelor’s degree in Business/Healthcare Administration/Finance/Operations

Job description

24 Hour Home Care is seeking a Senior Manager, Client Operations (RC Relations) to lead the Regional Center relations function, manage reauthorization, discrepancies, funds recovery, and establish workflows.

This hybrid role requires building a new RC Relations team, setting performance standards, and partnering with Regional Centers, Revenue Cycle Management, and Finance to prevent service disruptions and protect funding.