Client Operations Lead: Onboarding & Process Improvement

Godshall Recruiting

Park Place (SC)

On-site

USD 48,000 - 52,000

Full time

8 days ago

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Job summary

Godshall Recruiting is seeking a client-facing operations coordinator to support onboarding, system conversions, and process improvements. You will coordinate projects and collaborate with internal teams to drive scalable, efficient client operations.

Ideal candidates have a high school diploma (bachelor's preferred), strong communication, and proficiency with Microsoft Office. The role emphasizes accuracy, timely resolution of issues, and a proactive mindset within a dynamic team.

Qualifications

High school diploma required; bachelor’s degree preferred.
Strong written and verbal communication skills.
Proficiency in Microsoft Office, including Excel, Outlook, Word, and Access.
Customer-focused, analytical professional with a proactive mindset and strong follow-through.

Responsibilities

Serve as primary point of contact for clients, providing timely communication on operational processes.
Coordinate client onboarding, system conversions, audit support, file management, and process improvements.
Monitor file processing, exception reporting, and account-level issues for accuracy and timely resolution.
Analyze trends, identify root causes of recurring issues, and recommend process improvements to enhance service and efficiency.