Client Onboarding & Operations Specialist

careers-actalentservices; Town of Florida (NY); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)/Roth

Life & AD&D insurance

Disability insurance

HSA & DCFSA

Job summary

Actalent is seeking a Business Support Associate to provide timely customer service to candidates, contractors, clients, and colleagues in a fast-paced environment. You will support onboarding, payroll, invoicing, and office operations across field offices and corporate teams.

The role emphasizes problem resolution, cross-team collaboration, and maintaining accurate records while delivering high-quality service and internal process support.

Qualifications

• Associates degree with 1+ year of customer service experience, or 2+ years in a related role.
• Ability to prioritize, organize, and solve problems to meet deadlines.
• Strong written and verbal communication; ability to collaborate across teams.

Responsibilities

• Provide high-quality front-office customer service via phone, email, and in-person.
• Support onboarding for candidates and contractors, including paperwork and asset distribution.
• Coordinate onboarding with centralized teams and communicate status to stakeholders.
• Handle inquiries about onboarding, payroll, and invoicing; ensure timely resolution and customer satisfaction.
• Assist internal onboarding for field office hires (I-9, desk setup, etc.).
• Support office operations, including purchasing, vendor management, and office supplies.

Skills

Communication

Teamwork

Problem solving

Interpersonal skills

Attention to detail

Education

Associate degree

Job description

Actalent is seeking a Business Support Associate to provide timely customer service to candidates, contractors, clients, and colleagues in a fast-paced environment. You will support onboarding, payroll, invoicing, and office operations across field offices and corporate teams.

The role emphasizes problem resolution, cross-team collaboration, and maintaining accurate records while delivering high-quality service and internal process support.