Operations & Client Implementation Lead

The Jonus Group; Charlotte (NC); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Equity opportunity

Competitive benefits

Job summary

The Jonus Group is seeking an Operations & Client Implementation Lead to shape our onboarding framework and drive successful deployments. You will lead client onboarding, coordinate timelines, and communicate with stakeholders across HR, Benefits, Finance, and Operations leaders.

Ideal candidates bring 2-5 years in implementation or related fields, strong relationship skills, and comfort with fast-paced, startup environments. Some travel may be required to support client implementations.

Qualifications

• 2-5 years of professional experience in implementation, consulting, operations, or related fields.
• Ability to manage multiple client-facing projects simultaneously.
• Strong relationship management and communication skills.
• Willingness to travel as needed for client implementations.

Responsibilities

• Lead all client onboarding and implementation activities from kickoff to go-live.
• Manage timelines, milestones, deliverables, and stakeholder communications.
• Conduct client meetings and presentations independently.
• Maintain accurate implementation documentation and reporting.
• Design scalable processes and automation opportunities.

Skills

Relationship management

Project management

Client communications

Data handling & analytics

Tools

Spreadsheets

APIs

Job description

Job Summary

Seeking a highly motivated Operations & Client Implementation Lead to join a team. This role offers a unique opportunity to shape the foundation of an implementation processes while leading client onboarding and deployment efforts. If you thrive in a fast-paced, ambiguous environment and enjoy building scalable systems, this is the perfect opportunity for you to make a significant impact.

Compensation Package

• Base Salary: $85,000 - $100,000
• Equity Opportunity: Meaningful ownership in the company
• Additional Benefits: Competitive benefits package

Responsibilities

Client Implementations

• Lead all client onboarding and implementation activities from kickoff to go-live.
• Manage project timelines, milestones, deliverables, and stakeholder communications.
• Conduct client meetings and presentations independently.
• Ensure a seamless transition from sales to implementation.

Client Relationship Management

• Serve as the primary point of contact for clients during the implementation phase.
• Build trusted relationships with HR, Benefits, Finance, and Operations leaders.
• Provide consultative guidance and proactive problem-solving.
• Maintain a high-touch, client-centric experience throughout the onboarding process.

Data, Integrations & Operations

• Oversee eligibility data collection, validation, and reconciliation.
• Coordinate carrier connections, enrollment feeds, and third-party integrations.
• Work with APIs, file transfers, spreadsheets, and benefits administration systems.
• Identify and resolve data discrepancies and operational challenges.
• Maintain accurate implementation documentation and reporting.

Process Development & Scale

• Design and document implementation workflows and best practices.
• Identify opportunities for automation and operational efficiency.
• Build repeatable processes to enable future growth.
• Contribute to the development of the company's implementation strategy and infrastructure.

Qualifications/Requirements

Required Qualifications

• 2-5 years of professional experience in implementation, consulting, operations, client success, benefits administration, or related fields.
• Proven ability to manage multiple client-facing projects simultaneously.
• Strong relationship management and communication skills.
• Confidence in leading client meetings and presentations.
• Highly organized with exceptional attention to detail.
• Comfortable working with complex datasets, spreadsheets, and operational workflows.
• Ability to thrive in a fast-paced, ambiguous startup environment.
• Willingness to travel as needed for client implementations.

Preferred Experience

• Background in employee benefits as an Account Manager or Benefits Consultant.
• Experience with HR technology or benefits administration platforms.
• Familiarity with managing eligibility files, enrollment data, and integrations.
• Exposure to APIs, data feeds, and implementation project management.