Client Operations Specialist

Godshall Recruiting; Park Place (SC); On-site; USD 48,000 - 52,000; Full time

Job summary

Godshall Recruiting is seeking a client-facing operations coordinator to support onboarding, system conversions, and process improvements. You will coordinate projects and collaborate with internal teams to drive scalable, efficient client operations.

Ideal candidates have a high school diploma (bachelor's preferred), strong communication, and proficiency with Microsoft Office. The role emphasizes accuracy, timely resolution of issues, and a proactive mindset within a dynamic team.

Qualifications

• High school diploma required; bachelor’s degree preferred.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office, including Excel, Outlook, Word, and Access.
• Customer-focused, analytical professional with a proactive mindset and strong follow-through.

Responsibilities

• Serve as primary point of contact for clients, providing timely communication on operational processes.
• Coordinate client onboarding, system conversions, audit support, file management, and process improvements.
• Monitor file processing, exception reporting, and account-level issues for accuracy and timely resolution.
• Analyze trends, identify root causes of recurring issues, and recommend process improvements to enhance service and efficiency.

Skills

Detail oriented

Communication

Office suite

Customer focus

Analytical

Multi-tasking

Education

High school diploma

Bachelor's degree

Tools

Excel

Outlook

Word

Access

Job description

Salary: $48000-$52000

What your future day will look like

Serve as a primary point of contact for clients, providing timely communication and support regarding operational processes and requests. Coordinate projects such as client onboarding, system conversions, audit support, file management initiatives, and process improvements. Partner with internal teams to implement client-requested changes while balancing scalability, efficiency, and operational effectiveness. Monitor file processing, exception reporting, and account-level issues to ensure accuracy and timely resolution. Analyze trends, identify root causes of recurring issues, and recommend process improvements that enhance service and efficiency. Build strong relationships with both internal stakeholders and external clients while ensuring a high level of customer satisfaction.

Benefits offered

Opportunity to work directly with clients and influence operational success Exposure to project management, business process improvement, and client operations Cross-functional collaboration with multiple departments across the organization Professional development opportunities within a growing and innovative team Dynamic environment where initiative, critical thinking, and relationship management are highly valued

Type

Direct Hire

Qualifications

To be a champion in this role, you will need: High school diploma required; Bachelor's degree preferred Highly detail oriented with strong organizational skills Strong written and verbal communication skills with the ability to present information clearly and professionally Likes working from processes, checklists, and deadlines and is comfortable being accountable for completing the full daily workload. Proficiency in Microsoft Office, including Excel, Outlook, Word, and Access Customer-focused, analytical professional with a proactive mindset and strong follow-through

Equal Opportunity

Godshall & Godshall Personnel Consultants, Inc. is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, status as a parent or protected veteran status.