Client Onboarding Specialist

NextPlay Recruitment; United States; Remote; USD 50,000 - 80,000; Full time

Benefits offered by this job

Remote, salaried role

Training and ongoing coaching

Direct work with clients from week 1

Growth into account management

Job summary

NextPlay Recruitment seeks a Client Onboarding Specialist to ensure new clients start with confidence and clarity. This fully remote, US-based role covers setting up clients, guiding their teams through our process, and ensuring a smooth first 30 days.

You'll lead kickoff calls, coordinate with recruiters, document preferences, and hand off to account management with thorough notes. Training and growth opportunities are available.

Qualifications

• 2+ years in client onboarding, implementation, or account services.
• Proven ability to present via video calls.
• Excellent organization and follow-through.
• Comfortable with CRM systems and shared documents.

Responsibilities

• Lead kickoff calls with new clients to gather role details, timelines, and must-haves.
• Set up client accounts, contacts, and open roles in our tracking system.
• Walk hiring managers through our process, rhythm, and expectations.
• Coordinate with recruiters to start each search on time.
• Check in during the first 30 days and resolve questions quickly.
• Document client preferences to keep the team aligned.
• Hand a settled client to account management with complete notes.

Skills

Client onboarding

Account coordination

CRM

Video conferencing

Strong communication

Job description

Overview

NextPlay Recruitment is hiring a Client Onboarding Specialist to give every new client a smooth, confident start. If you enjoy taking a signed agreement and turning it into a working relationship, this role was built for you. This is a full-time, fully remote position on our own team.

You gather what we need to start each search, set the client up in our systems, walk their team through how we work together, and check in during the first weeks to make sure the experience matches what they were promised.

What You'll Do

• Lead kickoff calls with new clients to gather role details, timelines, and must-haves
• Set up each client account, contacts, and open roles in our tracking system
• Walk hiring managers through our process, communication rhythm, and what to expect
• Coordinate with recruiters so each search starts on time
• Check in during the first 30 days and resolve questions quickly
• Document client preferences so the whole team stays consistent
• Hand a settled client to account management with complete notes

Who Fits

• 2 or more years in client onboarding, implementation, account coordination, or client services
• Clear, confident presenter on video calls
• Organized with strong follow-through
• Comfortable with a CRM, spreadsheets, and shared documents
• Experience in staffing, recruiting, or B2B services is a plus
• A quiet home workspace with reliable high-speed internet
• Authorization to work in the United States

What's Offered

• A full-time, fully remote, salaried position on the NextPlay Recruitment team
• Training and ongoing coaching on our services and systems
• Direct work with clients from your first week
• Room to grow into account management

NextPlay Recruitment provides reasonable accommodations for qualified applicants with disabilities throughout the application and interview process. To request one, reach us through the Contact page on this site.

About NextPlay Recruitment

NextPlay Recruitment helps businesses find, engage, and hire the people who move them forward. NextPlay Recruitment is an equal opportunity employer.