Client Support Representative

NextPlay Recruitment; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Fully remote

Training on services

Daily collaboration with recruiters

Job summary

NextPlay Recruitment is adding a Client Support Representative to our team. This is an internal, full-time remote position. You will be the day-to-day contact for the businesses we recruit for, ensuring questions are answered and searches keep moving.

You will answer questions by phone and email, share updates on searches, gather details, keep records current, and coordinate with recruiters to resolve issues. We offer training and daily collaboration with the team.

Qualifications

• Experience in client support, account coordination, or customer service.
• Polished, professional communication in writing and on the phone.
• Careful attention to detail and reliable follow-through.
• Ease working across email, calendars, spreadsheets, and new software.
• A quiet home workspace and reliable high-speed internet.
• Authorization to work in the United States.

Responsibilities

• Answer client questions by phone and email and reply the same business day
• Share updates on open searches, interview schedules, and candidate status
• Take in new hiring requests and gather the details recruiters need to start
• Keep client records, notes, and next steps current in our systems
• Coordinate with recruiters to resolve issues and confirm the outcome with the client
• Notice recurring questions and suggest ways to serve clients better

Skills

Client support

Account coordination

Customer service

Communication

Attention to detail

Remote work

US work authorization

Job description

Overview

NextPlay Recruitment is adding a Client Support Representative to our own team. This is an internal, full-time remote position. You are the day-to-day contact for the businesses we recruit for, making sure their questions get answered and their open searches keep moving.

Our clients count on quick, accurate answers. You give them updates, track down what they need from our recruiters, and follow each request until it is closed.

What You'll Do

• Answer client questions by phone and email and reply the same business day
• Share updates on open searches, interview schedules, and candidate status
• Take in new hiring requests and gather the details recruiters need to start
• Keep client records, notes, and next steps current in our systems
• Coordinate with recruiters to resolve issues and confirm the outcome with the client
• Notice recurring questions and suggest ways to serve clients better

What We're Looking For

• Experience in client support, account coordination, or customer service
• Polished, professional communication in writing and on the phone
• Careful attention to detail and reliable follow-through
• Ease working across email, calendars, spreadsheets, and new software
• A quiet home workspace and reliable high-speed internet
• Authorization to work in the United States

What's Offered

• A full-time, fully remote position on the NextPlay Recruitment team
• Training on our services, tools, and client standards
• Daily collaboration with recruiters and company leadership

NextPlay Recruitment provides reasonable accommodations for qualified applicants with disabilities throughout the application and interview process. To request one, reach us through the Contact page on this site.

About NextPlay Recruitment

NextPlay Recruitment helps businesses find, engage, and hire the people who move them forward. NextPlay Recruitment is an equal opportunity employer.