Remote Client Onboarding Specialist — Growth Path

NextPlay Recruitment; United States; Remote; USD 50,000 - 80,000; Full time

Benefits offered by this job

Remote, salaried role

Training and ongoing coaching

Direct work with clients from week 1

Growth into account management

Job summary

NextPlay Recruitment seeks a Client Onboarding Specialist to ensure new clients start with confidence and clarity. This fully remote, US-based role covers setting up clients, guiding their teams through our process, and ensuring a smooth first 30 days.

You'll lead kickoff calls, coordinate with recruiters, document preferences, and hand off to account management with thorough notes. Training and growth opportunities are available.

Qualifications

• 2+ years in client onboarding, implementation, or account services.
• Proven ability to present via video calls.
• Excellent organization and follow-through.
• Comfortable with CRM systems and shared documents.

Responsibilities

• Lead kickoff calls with new clients to gather role details, timelines, and must-haves.
• Set up client accounts, contacts, and open roles in our tracking system.
• Walk hiring managers through our process, rhythm, and expectations.
• Coordinate with recruiters to start each search on time.
• Check in during the first 30 days and resolve questions quickly.
• Document client preferences to keep the team aligned.
• Hand a settled client to account management with complete notes.

Skills

Client onboarding

Account coordination

CRM

Video conferencing

Strong communication

Job description

NextPlay Recruitment seeks a Client Onboarding Specialist to ensure new clients start with confidence and clarity. This fully remote, US-based role covers setting up clients, guiding their teams through our process, and ensuring a smooth first 30 days.

You'll lead kickoff calls, coordinate with recruiters, document preferences, and hand off to account management with thorough notes. Training and growth opportunities are available.