Client Navigator & Enrollment Specialist

God's Love We Deliver; New York (NY); On-site; USD 52,000 - 68,000; Full time

Job summary

God’s Love We Deliver seeks a Program Services Client Navigator to enroll clients into life-changing programs and engage with clinicians, social service providers, and community members with compassion and care. The role requires handling high-volume calls and email inquiries while maintaining detailed records and ensuring eligibility and program continuity.

The ideal candidate has 3–5 years of client-facing experience in healthcare or social services, strong communication, and exceptional

Qualifications

• 3–5 years of client- or patient-facing experience in healthcare or social services.
• Experience performing intakes in a healthcare environment.
• Strong communication, listening, relationship-building, and problem-solving skills.
• Strong organizational skills and ability to manage multiple client needs in a high-volume setting.
• Experience with a CRM system such as Salesforce is preferred.

Responsibilities

• Enroll eligible applicants into programs and engage with clinicians, social service providers, and community members.
• Handle high-volume calls and emails, provide customer support, and maintain detailed data entry.
• Serve as primary contact for assigned clients and connect them to internal/external resources.
• Provide accurate information on services, eligibility, and program details to clients, clinicians, and referrers.
• Maintain confidential documentation of client interactions and referrals.

Skills

Client-facing experience

Healthcare coordination

Communication

Organizational skills

Empathy

Attention to detail

Problem-solving

Multitasking

Education

Bachelor's degree in social work or related field

Tools

Salesforce CRM

Microsoft Office

Job description

God’s Love We Deliver seeks a Program Services Client Navigator to enroll clients into life-changing programs and engage with clinicians, social service providers, and community members with compassion and care. The role requires handling high-volume calls and email inquiries while maintaining detailed records and ensuring eligibility and program continuity.

The ideal candidate has 3–5 years of client-facing experience in healthcare or social services, strong communication, and exceptional