Client Journey Navigator & Coach

The Montrose Center; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

The Montrose Center is hiring a Navigator to guide clients through the Integrated Client Journey, assess readiness, and connect them with tailored services. You will meet clients on-site or at convenient locations, document every encounter, and collaborate with the Program Director to ensure effective case management.

Qualified candidates hold a Bachelor’s in social/behavioral sciences and demonstrate empathy, active listening, and a strengths-based, client-centered approach.

Qualifications

• Bachelor's degree in social or behavioral sciences; substitution allowed 1:1 with paid experience.
• Empathic, compassionate, non‑judgmental, motivating and encouraging approach.
• Strengths-based and relational approach; cultural humility.
• Knowledge of community resources for financial stability and benefits.
• Ability to respond compassionately to persons living with HIV and their families.
• Ability to cope with stress and client crises with supervision or counseling when needed.
• Good interpersonal skills and ability to work on a team.
• Access to reliable transportation and a Texas Driver’s License.

Responsibilities

• Assess client readiness for the ICJ and assist toward self‑sufficiency and well‑being.
• Use coaching skills to connect clients to services via referrals and goals.
• Provide direct service on-site or by phone, text or email.
• Stay current on resources and facilitate essential referrals.
• Document all encounters and follow‑ups within 72 hours.
• Develop individualized service plans and re‑assess as goals change.
• Coach to reduce barriers that may cause disengagement from the Journey.
• Maintain regular contact to identify new needs and support.

Skills

Empathic

Compassionate

Active Listening

Strengths-based

Relational Approach

Cultural Humility

Client-led

Community Resources

Supportive Relationship

Education

Bachelor’s degree in social/behavioral sciences

Job description

The Montrose Center is hiring a Navigator to guide clients through the Integrated Client Journey, assess readiness, and connect them with tailored services. You will meet clients on-site or at convenient locations, document every encounter, and collaborate with the Program Director to ensure effective case management.

Qualified candidates hold a Bachelor’s in social/behavioral sciences and demonstrate empathy, active listening, and a strengths-based, client-centered approach.