Client Experience Manager - Hybrid (1 Remote Day/Week)

God's Love We Deliver; New York (NY); Hybrid; USD 70,000 - 75,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

403(b) retirement savings plan with matching

Paid Time Off: vacation and sick days

Job summary

God's Love We Deliver in New York seeks a Manager, Client Support to lead the team responsible for client engagement and support. This role involves overseeing client requests, managing staff, and ensuring impactful service delivery.

The ideal candidate will have over 3 years of experience in program management, strong leadership skills, and a commitment to providing excellent customer service.

Qualifications

• 3+ years in managing programmatic activities in a nonprofit or for-profit setting.
• Minimum 3 years of managing or supervising staff.
• Strong understanding of project/program management techniques.

Responsibilities

• Oversee agency responsiveness and ensure client requests are processed promptly.
• Supervise and support client support staff and volunteers.
• Provide high-quality customer support via phone and email.

Skills

Project/program management

Analytical mindset

Leadership skills

Communication skills

Education

Bachelor's degree

Graduate degree or advanced designation

Tools

Microsoft Office

Program management software

Job description

God's Love We Deliver in New York seeks a Manager, Client Support to lead the team responsible for client engagement and support. This role involves overseeing client requests, managing staff, and ensuring impactful service delivery.

The ideal candidate will have over 3 years of experience in program management, strong leadership skills, and a commitment to providing excellent customer service.