Client Care & Relationship Navigator

Comfort Keepers group; Summerville (SC); On-site; USD 38,000 - 48,000; Full time

Job summary

Comfort Keepers seeks a Client Care Coordinator to be the voice and face of our client experience. You will connect with clients, families, and caregivers, guiding them through the care journey and coordinating services with scheduling and leadership.

This role thrives on relationship-building, problem solving, and proactive outreach. You’ll influence outcomes, ensure exceptional care, and drive client retention and referrals by staying engaged in the field and aligning services with evolving

Qualifications

• Persuasive and outgoing personality with strong communication abilities.
• Ability to build trust quickly and influence conversations.
• Comfort with fast-paced, changing environments.
• Proactive problem solving and relationship management.

Responsibilities

• Be the face and voice our clients and families know and trust.
• Build relationships quickly and create an exceptional client experience.
• Guide families confidently through their care journey.
• Develop strong relationships with caregivers and help set them up for success.
• Coordinate care and collaborate with scheduling, recruitment, and leadership.
• Visit clients and stay connected to what’s happening in the field.
• Recognize changing client needs and opportunities to expand services.
• Handle concerns confidently and turn challenges into solutions.
• Follow up consistently with clients, families, and caregivers.
• Build relationships that encourage client retention and referrals.

Skills

Persuasive

Outgoing

Confident

Fast-Moving

Competitive

Problem Solver

People-Focused

Job description

Comfort Keepers seeks a Client Care Coordinator to be the voice and face of our client experience. You will connect with clients, families, and caregivers, guiding them through the care journey and coordinating services with scheduling and leadership.

This role thrives on relationship-building, problem solving, and proactive outreach. You’ll influence outcomes, ensure exceptional care, and drive client retention and referrals by staying engaged in the field and aligning services with evolving