Client Migration & Training Specialist - Hybrid

Kaizen Lab Inc.; Norcross, Northern (GA, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical and dental coverage (partial)

Life insurance

Disability insurance (short/long-term)

401(k) matching up to 4%

HSA contributions

Discretionary PTO

Job summary

Kaizen Lab Inc., located in Norcross, GA, is seeking a Migration Specialist to support client transitions from legacy platforms to new systems through configuration, training, and ongoing guidance. The role is hybrid, offering collaborative work with a focus on client success.

The ideal candidate has at least 2 years of payroll processing or implementation experience and a strong customer-service mindset, along with solid multitasking and project-management abilities.

Qualifications

• Minimum of 2 years of expierence in payroll processing or implementation.
• Strong passion for delivering exceptional customer service.
• Excellent multitasking and project management skills.
• High level of integrity, professionalism, and positive attitude.

Responsibilities

• Support the successful transition of clients from legacy platforms to new systems.
• Perform back-end system configuration and setup for accurate implementation of client requirements.
• Conduct client training sessions and educate on systems functionality and best practices.
• Develop a deep understanding of the platform's capabilities to engage clients effectively.
• Deliver exceptional customer service, ensuring client satisfaction.

Skills

Payroll processing

Customer service

Multitasking

Project management

Communication

Collaboration

Problem solving

Curiosity

Critical thinking

Teamwork

Job description

Kaizen Lab Inc., located in Norcross, GA, is seeking a Migration Specialist to support client transitions from legacy platforms to new systems through configuration, training, and ongoing guidance. The role is hybrid, offering collaborative work with a focus on client success.

The ideal candidate has at least 2 years of payroll processing or implementation experience and a strong customer-service mindset, along with solid multitasking and project-management abilities.