Migration Specialist

Kaizen Lab Inc.; Norcross, Northern (GA, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical and dental coverage (partial)

Life insurance

Disability insurance (short/long-term)

401(k) matching up to 4%

HSA contributions

Discretionary PTO

Job summary

Kaizen Lab Inc., located in Norcross, GA, is seeking a Migration Specialist to support client transitions from legacy platforms to new systems through configuration, training, and ongoing guidance. The role is hybrid, offering collaborative work with a focus on client success.

The ideal candidate has at least 2 years of payroll processing or implementation experience and a strong customer-service mindset, along with solid multitasking and project-management abilities.

Qualifications

• Minimum of 2 years of expierence in payroll processing or implementation.
• Strong passion for delivering exceptional customer service.
• Excellent multitasking and project management skills.
• High level of integrity, professionalism, and positive attitude.

Responsibilities

• Support the successful transition of clients from legacy platforms to new systems.
• Perform back-end system configuration and setup for accurate implementation of client requirements.
• Conduct client training sessions and educate on systems functionality and best practices.
• Develop a deep understanding of the platform's capabilities to engage clients effectively.
• Deliver exceptional customer service, ensuring client satisfaction.

Skills

Payroll processing

Customer service

Multitasking

Project management

Communication

Collaboration

Problem solving

Curiosity

Critical thinking

Teamwork

Job description

Migration Specialist

Are you passionate about technology and customer service? Do you want to be a part of a dynamic company where you can accelerate your career? We are seeking a dedicated Migration Specialist to join our rapidly expanding Client Expierence Team. In this role, you will play a key part in ensuring the successful transition of clients from the legacy platforms to the new systems by providing system configuration support, client training, and ongoing guidance throughout the migration progress.

• Collaborative and supportive team environment.
• Partial company-paid medical and dental coverage for you and your family.
• Fully paid life insurance, short-term, and long-term disability benefits.
• 401(K) Safe Harbor plan with up to a 4% company match.
• Company contributions to Health Savings Accounts (HSAs)
• Generous discretionary paid time off package with immediate eligibility.

What You Will Do:

• Support the successful transition of clients from the legacy platforms to the new systems.
• Perform back-end system configuration and setup to ensure accurate implementation of client requirements.
• Conduct client training sessions and provide education on systems functionality, features, and best practices.
• Develop a deep understanding of our platform's capabilities to effectively engage clients.
• Deliver exceptional customer service, ensuring client satisfaction.

What You Bring to Table:

• Minimum of 2 years of expierence in payroll processing or implementation.
• Strong passion for delivering exceptional customer service.
• Excellent multitasking and project management skills.
• High level of integrity, professionalism, and positive attitude.
• Ability to influence and effectively challenge thinking to foster improvements.
• Innovative mindset with a commitment to excellence.
• Curiosity and critical thinking-ability to ask engaging questions and seek continuous learning.
• Strong teamwork and Collaborative skills.

Where You Will Work: Hybrid