Migration Specialist

Payentry; Peachtree Corners (GA); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical & dental

Life insurance

Disability insurance

401(k) match

HSA contributions

Paid time off

Job summary

Payentry is seeking a Migration Specialist to support client transitions from legacy platforms to new systems. You will configure back-end systems, set up implementations, and conduct training sessions to ensure successful migrations and high client satisfaction.

The role emphasizes collaboration, proactive learning, and delivering exceptional service within a hybrid work environment.

Qualifications

• 2+ years of payroll processing or implementation experience.
• Strong passion for delivering exceptional customer service.
• Excellent multitasking and project management skills.
• High level of integrity, professionalism and positive attitude.
• Ability to influence and drive improvements.

Responsibilities

• Support the successful transition of clients from legacy platforms to the new systems.
• Perform back-end system configuration and setup to ensure correct implementation of client requirements.
• Conduct client training sessions and provide education on system functionality and best practices.
• Develop a deep understanding of our platform's capabilities to effectively engage clients.
• Deliver exceptional customer service to ensure client satisfaction.

Skills

Customer service

Multitasking

Project management

Teamwork

Communication

Analytical thinking

Job description

Are you passionate about technology and customer service? Do you want to be a part of a dynamic company where you can accelerate your career? We are seeking a dedicated Migration Specialist to join our rapidly expanding Client Expierence Team. In this role, you will play a key part in ensuring the successful transition of clients from the legacy platforms to the new systems by providing system configuration support, client training, and ongoing guidance throughout the migration progress.

• Collaborative and supportive team environment.
• Partial company-paid medical and dental coverage for you and your family.
• Fully paid life insurance, short-term, and long-term disability benefits.
• 401(K) Safe Harbor plan with up to a 4% company match.
• Company contributions to Health Savings Accounts (HSAs)
• Generous discretionary paid time off package with immediate eligibility.

What You Will Do

• Support the successful transition of clients from the legacy platforms to the new systems.
• Perform back-end system configuration and setup to ensure accurate implementation of client requirements.
• Conduct client training sessions and provide education on systems functionality, features, and best practices.
• Develop a deep understanding of our platform's capabilities to effectively engage clients.
• Deliver exceptional customer service, ensuring client satisfaction.

What You Bring to Table

• Minimum of 2 years of expierence in payroll processing or implementation.
• Strong passion for delivering exceptional customer service.
• Excellent multitasking and project management skills.
• High level of integrity, professionalism, and positive attitude.
• Ability to influence and effectively challenge thinking to foster improvements.
• Innovative mindset with a commitment to excellence.
• Curiosity and critical thinking-ability to ask engaging questions and seek continuous learning.
• Strong teamwork and Collaborative skills.

Where You Will Work

Hybrid