Client Itinerary Support Assistant

Triptasticadventures; Virginia (MN); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

100% remote

Flexible schedule

Ongoing training and professional development

Collaborative team environment

Job summary

A travel coordination company based in Virginia is seeking a remote customer support team member. In this role, you will assist in coordinating personalized arrangements, communicate effectively with clients, and manage reservations. Ideal candidates are organized, possess strong English communication skills, and can work independently. The position offers a flexible schedule and ongoing training in a collaborative environment.

Qualifications

• Authorized to work in the US, UK, Mexico, Australia, or Spain.
• Reliable internet connection and smartphone are necessary.
• Strong customer service experience is preferred.
• Strong customer service experience is preferred.

Responsibilities

• Assist clients with coordinating personalized service arrangements.
• Research and compare available options to meet client preferences.
• Confirm reservations and ensure accuracy of details.
• Provide clear, professional communication via email and phone.
• Support updates, modifications, and service-related inquiries.
• Maintain accurate records and documentation.
• Complete required training

Skills

Strong written and verbal English communication skills

Customer service experience

Remote work

Independent work

Job description

Role Overview

We are currently expanding our remote team and seeking candidates who thrive supporting customers and managing multiple responsibilities. In this role, you will assist with coordinating reservations and related services, which may include accommodations, activities, transportation arrangements, and event-based services.

This is most appropriate for individuals who are organized, communicate effectively, and are comfortable working independently in a remote environment while collaborating with a distributed team.

Key Responsibilities

• Assist clients with coordinating personalized service arrangements
• Research and compare available options to meet client preferences
• Confirm reservations and ensure accuracy of details
• Provide clear, professional communication via email and phone
• Support updates, modifications, and service‑related inquiries
• Maintain accurate records and documentation
• Complete required training

What We Offer

• 100% remote
• Flexible schedule
• Ongoing training and professional development
• Collaborative team environment

Qualifications

• Authorized to work in the US, UK, Mexico, Australia, or Spain
• Strong written and verbal English communication skills
• Reliable internet connection and smartphone (computer strongly recommended)
• Strong customer service experience is preferred