Client Itinerary Experience Specialist

Triptasticadventures; Atlanta (GA); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Fully remote capability

Flexible scheduling

Ongoing training and learning resources

Supportive team culture

Job summary

A leading remote service company is expanding its team and seeks candidates who excel at assisting clients and managing various tasks. In this role, you'll coordinate reservations and related arrangements like lodging and transportation, while maintaining professionalism in communication. Candidates should have strong organizational skills, be comfortable working independently, and have a reliable internet connection. Previous customer service experience is advantageous. This is a fully remote position with flexible scheduling and ongoing training opportunities.

Qualifications

• Must be authorized to work in the United States.
• Strong written and verbal communication skills in English.
• Reliable internet access and smartphone required.
• Reliable internet access and smartphone (computer is also highly recommended).
• Previous customer service experience is helpful.

Responsibilities

• Support clients by organizing customized service arrangements.
• Research and review available options to match client needs.
• Secure and verify reservations to ensure accuracy.
• Maintain professional communication through phone and email.
• Assist with schedule updates, adjustments, and inquiries.
• Keep client information organized and up to date.
• Participate in training sessions.

Skills

Organizational skills

Clear communication

Customer service experience

Job description

Role Overview

Our company is expanding our remote team and is looking for those who enjoy assisting clients while managing a variety of tasks. In this role, you will help coordinate reservations and related arrangements such as lodging, activities, transportation, and event-related services.

This opportunity is an ideal fit for candidates who are organized, communicate clearly, and are comfortable working independently in a remote setting while staying connected with a collaborative team.

Primary Responsibilities

• Support clients by organizing and coordinating customized service arrangements
• Research and review available options to match client needs and preferences
• Secure and verify reservations to ensure details are accurate
• Maintain professional communication through phone and email
• Assist with schedule updates, adjustments, and general service inquiries
• Keep client information and documentation organized and up to date
• Participate in training sessions

What We Provide

• Fully remote capability
• Flexible scheduling
• Ongoing training and learning resources
• Supportive team culture

Qualifications

• Must be authorized to work in the United States, United Kingdom, Mexico, Australia, or Spain
• Must be at least 18 years of age
• Strong written and verbal communication skills in English
• Reliable internet access and smartphone (computer is also highly recommended)
• Previous customer service experience is helpful