Client IT Support Engineer — Frontline User Tech

Starz; Los Angeles (CA); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Full Coverage – Medical, Vision, and/D

Annual discretionary bonus and merit

Work/Life Balance – sick days, vac,hol

401(k) company matching

Tuition Reimbursement (up to graduate)

Job summary

STARZ, based in Santa Monica, seeks an IT Client Support Engineer to provide frontline tech support for end users across multiple locations. You will handle hardware, software, networking issues and ensure SLA adherence while collaborating with IT teams for consistent service delivery.

Ideal candidates have 3+ years in IT support, strong Windows 11/macOS skills, AD/365 expertise, and experience with ServiceNow. AV systems, printers, and endpoint devices are also part of the remit.

Qualifications

• 3+ years of experience in IT support, desktop support, or a related technical role.
• Strong proficiency with Windows 11 and macOS environments.
• Hands-on experience with Active Directory, Microsoft 365, and enterprise collaboration tools (Teams, SharePoint, etc.).
• Familiarity with ITSM platforms, particularly ServiceNow.
• Proficiency of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Demonstrated ability to manage competing priorities in a fast-paced environment.
• Strong interpersonal and communication skills, with a client-first mindset.

Responsibilities

• Provide Tier 1/2 technical support for hardware, software, networking, and peripheral issues across end-user environments.
• Diagnose, troubleshoot, and resolve issues with desktops, laptops, mobile devices, AV systems, printers, and other IT equipment.
• Manage and prioritize support queues using the ITSM ticketing system (e.g., ServiceNow), ensuring SLA compliance.
• Collaborate with IT teams across locations to coordinate support efforts, share knowledge, and drive consistency in service delivery.
• Assist in the planning and execution of hardware refresh cycles, software deployments, and onboarding/offboarding processes.
• Contribute to the creation and maintenance of technical documentation, knowledge base articles, and runbooks.
• Identify recurring issues and recommend proactive, long-term solutions to reduce ticket volume and improve user experience.

Skills

3+ years IT support

Windows 11

macOS

Active Directory

Microsoft 365

Teams

SharePoint

ServiceNow

Networking fundamentals

Prioritization

Communication

Tools

ServiceNow

Intune

JAMF

SCCM

Job description

STARZ, based in Santa Monica, seeks an IT Client Support Engineer to provide frontline tech support for end users across multiple locations. You will handle hardware, software, networking issues and ensure SLA adherence while collaborating with IT teams for consistent service delivery.

Ideal candidates have 3+ years in IT support, strong Windows 11/macOS skills, AD/365 expertise, and experience with ServiceNow. AV systems, printers, and endpoint devices are also part of the remit.