Client Intake Specialist — Front-End Pro

Rutter Mills LLP; Chesapeake (VA); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Health insurance

401(k) after 1 year

Professional development assistance

Job summary

Rutter Mills LLP in Chesapeake, VA, is seeking a committed Case Consultant for our Front End Department. You will be the face and voice of the firm, guiding potential clients through the intake process with professionalism and empathy.

The ideal candidate is reliable, personable, strong on the phone, and an attentive listener who thrives in a fast-paced, team-oriented setting. Full-time, on-site with opportunities for growth.

Qualifications

• Excellent oral and written communication, able to convey complex information.
• Sales experience preferred; ability to build rapport and guide conversations.
• Ability to work independently and as part of a team.
• Ability to manage multiple priorities in a fast-paced environment.
• Bilingual a plus.

Responsibilities

• Manage incoming and outbound calls with warmth and client service.
• Conduct new client intakes for designated case types.
• Collect, verify, and document client information accurately.
• Perform data entry and maintain organized records.
• Communicate with clients, referrals, walk-ins, and team members.
• Assist with front-end client support and timely follow-up.
• Balance multiple responsibilities in a fast-paced environment.
• Follow firm procedures and maintain confidentiality.

Skills

Communication skills

Sales experience

Teamwork

Multitasking

Bilingual

Job description

Rutter Mills LLP in Chesapeake, VA, is seeking a committed Case Consultant for our Front End Department. You will be the face and voice of the firm, guiding potential clients through the intake process with professionalism and empathy.

The ideal candidate is reliable, personable, strong on the phone, and an attentive listener who thrives in a fast-paced, team-oriented setting. Full-time, on-site with opportunities for growth.