Client Services Coordinator - Front Desk (Legal)

Rutter Mills, LLP; Norfolk (VA); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Health insurance

401(k) after 1 year

Professional development assistance

Free parking

Job summary

Rutter Mills, LLP in Norfolk, VA seeks a Front End Client Services professional to support current and prospective clients with professionalism and empathy. You will be one of the first points of contact, handling calls, collecting information, and maintaining organized records.

The role is full-time, on-site, Monday–Friday 8:30am–5:30pm, with benefits including health insurance and paid time off. Experience in a fast-paced legal office is a plus.

Qualifications

• Exceeding client expectations is a priority.
• Excellent oral and written communication skills.
• Ability to work independently and with a team.
• Ability to manage multiple priorities.
• Bilingual a plus.

Responsibilities

• Provide exceptional client service to current and potential clients, visitors, and referral sources with professionalism, warmth, and empathy.
• Manage incoming and outbound calls with accuracy, patience, and a positive phone presence.
• Collect, verify, and document client information while maintaining accurate, organized records.
• Communicate effectively with clients, referral sources, and team members to ensure timely follow-up and a positive client experience.
• Provide backup front desk coverage as needed, including greeting clients, visitors, and walk-ins and assisting with their needs.
• Balance multiple responsibilities in a fast-paced, team-oriented environment.
• Follow firm procedures and maintain confidentiality in all client interactions.

Skills

Client service

Communication

Teamwork

Multitasking

Bilingual

Job description

Rutter Mills, LLP in Norfolk, VA seeks a Front End Client Services professional to support current and prospective clients with professionalism and empathy. You will be one of the first points of contact, handling calls, collecting information, and maintaining organized records.

The role is full-time, on-site, Monday–Friday 8:30am–5:30pm, with benefits including health insurance and paid time off. Experience in a fast-paced legal office is a plus.