Client Intake & Engagement Specialist

CommQuest Services Inc; Alliance (OH); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Mental Health days

10 holidays annually

Retirement plan

Medical, Dental, and Vision plans

CEU/Licensure reimbursement

Job summary

CommQuest Services is seeking a Full-time Administrative Engagement Specialist for our Psychiatric Outpatient office in Alliance, OH. You will be the first point of contact, ensuring a smooth check-in, handling registrations and payments, and updating patient information in the EHR.

Ideal candidates have a High School Diploma, solid MS Office skills, and prior experience with NextGen EHR or similar systems.

Qualifications

• Minimum of a High School Diploma or GED.
• Intermediate computer navigation skills are required for extensive computer usage with MS Office.
• Must have the ability to manage a multi-line phone system maintaining a professional demeanor.
• Previous experience with NextGen or other EHR systems and billing is highly preferred.

Responsibilities

• Greet clients and maintain a welcoming, organized check-in process.
• Perform eligibility checks on patient insurance prior to or at visit.
• Collect co-pays, deductibles, and balances; post payments to patient accounts.
• Inform clients about financial responsibilities and required documentation.
• Work with the Finance Enrollment Specialist to discuss financial assistance and enrollment.

Skills

Customer service

MS Office

Phone system

EHR experience

Education

High School Diploma

Tools

NextGen EHR

Job description

CommQuest Services is seeking a Full-time Administrative Engagement Specialist for our Psychiatric Outpatient office in Alliance, OH. You will be the first point of contact, ensuring a smooth check-in, handling registrations and payments, and updating patient information in the EHR.

Ideal candidates have a High School Diploma, solid MS Office skills, and prior experience with NextGen EHR or similar systems.