Client Experience & Engagement Specialist

CommQuest Services, Inc.; Alliance (OH); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

retirement plan with company match

10 paid holidays annually

Job summary

CommQuest Services, Inc. is seeking an Administrative Engagement Specialist to support the psychiatric outpatient office in Alliance, OH. You will greet clients, verify eligibility, collect payments, and maintain accurate records in our EHR while collaborating with the Finance Enrollment Specialist.

The role emphasizes strong organization, clear communication, and a commitment to providing a positive client experience within a nonprofit health system. Training and benefits are provided.

Qualifications

• High School Diploma or GED required.
• Intermediate computer skills with MS Office.
• Ability to manage a multi-line phone system professionally.
• Experience with NextGen or other EHR, Charge Verification/Charge Entry, Billing preferred.
• Includes 10 paid holidays annually, retirement plan with match, and health benefits.
• CEU/licensure reimbursement and more.

Responsibilities

• Greet clients and maintain a welcoming, organized check-in.
• Perform eligibility checks for insurance prior to visit or at visit time.
• Collect co-pays, deductibles, and outstanding balances; post payments.
• Escalate discrepancies to the finance enrollment team as needed.
• Inform clients about financial responsibilities, upcoming appointments, and required documents.
• Collaborate with Finance Enrollment Specialist on financial assistance and enrollment.
• Accurately input and update client information in the EHR system.
• Adhere to privacy laws and organizational policies.
• Participate in training to stay updated on procedures.
• All other duties as assigned.

Skills

Client interaction

Communication

Organization

Phone system management

Education

High School Diploma or GED

Tools

NextGen EHR

MS Office

Billing software

Job description

CommQuest Services, Inc. is seeking an Administrative Engagement Specialist to support the psychiatric outpatient office in Alliance, OH. You will greet clients, verify eligibility, collect payments, and maintain accurate records in our EHR while collaborating with the Finance Enrollment Specialist.

The role emphasizes strong organization, clear communication, and a commitment to providing a positive client experience within a nonprofit health system. Training and benefits are provided.