Client Experience & Administrative Specialist

CommQuest Services Inc; Alliance (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Generous time off

10 paid holidays

Retirement plan with company match

Medical, Dental, and Vision plans

CEU/Licensure reimbursement

Job summary

CommQuest Services Inc seeks a Full-time Administrative Engagement Specialist to work at our Psychiatric Outpatient office located in Alliance, OH. The role serves as the first point of contact for clients, ensuring a smooth check-in process, registering clients, collecting payments, and providing timely updates.

You will coordinate with the Finance Enrollment Specialist to discuss financial assistance and enrollment, input accurate client data in the EHR, and uphold privacy and organizational

Qualifications

• High School diploma or GED required.
• Strong computer skills with MS Office.
• Experience managing a multi-line phone system.
• Experience with NextGen or similar EHR preferred.

Responsibilities

• Greet clients warmly and maintain a welcoming, organized check-in.
• Perform eligibility checks on patient insurance before or at visit.
• Collect co-pays, deductibles, and outstanding balances at check-in; post payments.
• Report discrepancies to the finance enrollment team regarding payments posted.
• Inform clients about financial responsibilities, upcoming appointments, and required documentation.
• Work closely with the Finance Enrollment Specialist to explain financial assistance and enrollment procedures.
• Accurately input and update client information in the EHR system.
• Adhere to privacy and organizational policies for client information.
• Participate in training and development to stay updated on procedures.
• All other duties as assigned.

Skills

Communication skills

Organizational skills

Multi-line phone handling

Education

High School Diploma or GED

Tools

NextGen EHR

Job description

CommQuest Services Inc seeks a Full-time Administrative Engagement Specialist to work at our Psychiatric Outpatient office located in Alliance, OH. The role serves as the first point of contact for clients, ensuring a smooth check-in process, registering clients, collecting payments, and providing timely updates.

You will coordinate with the Finance Enrollment Specialist to discuss financial assistance and enrollment, input accurate client data in the EHR, and uphold privacy and organizational