Administrative Engagement Specialist

CommQuest Services Inc; Alliance (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Generous time off

10 paid holidays

Retirement plan with company match

Medical, Dental, and Vision plans

CEU/Licensure reimbursement

Job summary

CommQuest Services Inc seeks a Full-time Administrative Engagement Specialist to work at our Psychiatric Outpatient office located in Alliance, OH. The role serves as the first point of contact for clients, ensuring a smooth check-in process, registering clients, collecting payments, and providing timely updates.

You will coordinate with the Finance Enrollment Specialist to discuss financial assistance and enrollment, input accurate client data in the EHR, and uphold privacy and organizational

Qualifications

• High School diploma or GED required.
• Strong computer skills with MS Office.
• Experience managing a multi-line phone system.
• Experience with NextGen or similar EHR preferred.

Responsibilities

• Greet clients warmly and maintain a welcoming, organized check-in.
• Perform eligibility checks on patient insurance before or at visit.
• Collect co-pays, deductibles, and outstanding balances at check-in; post payments.
• Report discrepancies to the finance enrollment team regarding payments posted.
• Inform clients about financial responsibilities, upcoming appointments, and required documentation.
• Work closely with the Finance Enrollment Specialist to explain financial assistance and enrollment procedures.
• Accurately input and update client information in the EHR system.
• Adhere to privacy and organizational policies for client information.
• Participate in training and development to stay updated on procedures.
• All other duties as assigned.

Skills

Communication skills

Organizational skills

Multi-line phone handling

Education

High School Diploma or GED

Tools

NextGen EHR

Job description

Administrative Engagement Specialist

Real-world impact. Life-changing outcomes.

CommQuest seeks a Full-time Administrative Engagement Specialist to work at our Psychiatric Outpatient office located in Alliance, OH. The Administrative Engagement Specialist serves as the first point of contact for clients. This role is responsible for ensuring a smooth check-in process, managing client registration, collecting payments, and providing timely updates. The position requires strong organizational and communication skills, as well as the ability to collaborate closely with the Finance Enrollment Specialist and other staff to maintain accurate records and ensure a high-quality client experience. With sustainability as a core value of the agency, the Administrative Engagement Specialist plays a vital part in supporting the organization's business sustainability.

In this role, you will:

• Share CommQuest's mission
• Build valuable relationships with clients, visitors, volunteers, and staff
• Be an ambassador for our services and a critical member of the team
• Make a real difference addressing the mental health needs in our community

What is CommQuest?

CommQuest Services is one of the largest non-profit mental health, addiction recovery, and social services organizations in Northeast Ohio, working with clients from more than 34 counties in 12 facilities through more than 20 programs. We help people make positive changes in their lives through in-patient, outpatient and school-based programs, along with supportive services - from basic needs to employment assistance.

What you gain:

• Relationships within the organization and in the mental health community
• Visibility into how our community supports those in need
• Opportunities to share your expertise
• Peace of mind knowing you are benefiting the clients we serve and the community at large

What you'll do:

• Greet clients warmly and ensure a welcoming environment while maintaining an organized and efficient check-in process, minimizing wait times.
• Perform eligibility checks on patient insurance coverage prior to visit or at time of visit.
• Collect co-pays, deductibles, and outstanding balances at the time of check-in and post payments to patient account.
• Report any discrepancies to finance enrollment team concerning payments posted
• Inform clients about their financial responsibilities, upcoming appointments, and required documentation.
• Work closely with the Finance Enrollment Specialist to ensure clients are informed about financial assistance and enrollment procedures.
• Accurately input and update client information in the EHR system.
• Adhere to federal, state, and organizational policies regarding client privacy and administrative operations.
• Participate in training and development opportunities to stay informed about procedural updates.
• All other duties as assigned

Schedule:

The work schedule is primarily between Monday through Thursday 8:00 AM - 5:00 PM, Friday 8:00 AM - 1:00 PM.

Minimum Qualifications:

• Minimum of a High School Diploma or GED equivalent is required
• Intermediate computer navigation skills are required for extensive computer usage with MS Office
• Must have the ability to manage a multi-line phone system maintaining a professional and pleasant demeanor in stressful situations
• Previous experience with NextGen and/or other Electronic Health Records database, Charge Verification, Charge Entry, and/or Billing is highly preferred

Full-Time Benefits:

• Generous time off, including Mental Health days
• 10 paid holidays annually
• Retirement plan with company match
• Medical, Dental, and Vision plans
• CEU/Licensure reimbursement and more!

We are an equal opportunity employer. All applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.