Client Engagement & Administrative Specialist

commquest; Canton (OH); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Mental Health days

10 paid holidays

Retirement plan with company match

Medical, Dental, Vision plans

CEU reimbursement

Job summary

CommQuest Services in Downtown Canton, OH seeks a Full-time Administrative Engagement Specialist to greet clients, manage check-in, and keep precise records. You will collaborate with the Finance Enrollment Specialist to confirm insurance, collect co-pays, and post payments to patient accounts.

This role requires strong organizational and communication skills, familiarity with MS Office and EHR systems, and a commitment to high-quality service.

Qualifications

• Minimum of a high school diploma or GED required.
• Proficient with MS Office and basic computer navigation.
• Experience handling multi‑line phone systems and maintaining a professional demeanor.
• Experience with NextGen or other EHR/billing systems preferred.

Responsibilities

• Greet clients warmly and manage an organized check‑in process.
• Perform eligibility checks on patient insurance coverage before or at visit.
• Collect co‑pays, deductibles, and outstanding balances; post payments to accounts.
• Report discrepancies to the finance enrollment team regarding posted payments.
• Inform clients about financial responsibilities, upcoming appointments, and required documentation.
• Input and update client information accurately in the EHR system and respect privacy policies.
• Participate in training and adhere to procedural updates.
• All other duties as assigned.

Skills

Customer service

MS Office

Phone etiquette

EHR systems

Education

High School Diploma or GED

Tools

NextGen EHR

Job description

CommQuest Services in Downtown Canton, OH seeks a Full-time Administrative Engagement Specialist to greet clients, manage check-in, and keep precise records. You will collaborate with the Finance Enrollment Specialist to confirm insurance, collect co-pays, and post payments to patient accounts.

This role requires strong organizational and communication skills, familiarity with MS Office and EHR systems, and a commitment to high-quality service.