Client Experience & Administrative Coordinator

CommQuest Services, Inc.; Canton (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Generous time off including Mental Hea

10 paid holidays annually

Retirement plan with company match

Medical, Dental, and Vision plans

CEU/Licensure reimbursement and more!

Job summary

CommQuest Services in Downtown Canton, OH seeks an Administrative Engagement Specialist for our Psychiatric Outpatient office. You will greet clients, check in, and manage registrations while coordinating with the Finance Enrollment Specialist to ensure accurate records and timely payments.

The role emphasizes strong organization, clear communication, and collaboration to support high-quality client experiences and the organization’s sustainability goals.

Qualifications

• Minimum of a High School Diploma or GED equivalent is required.
• Intermediate computer navigation skills are required for extensive computer usage with MS Office.
• Must have the ability to manage a multi-line phone system maintaining a professional and pleasant demeanor in stressful situations.
• Previous experience with NextGen and/or other Electronic Health Records database, Charge Verification, Charge Entry, and/or Billing is highly preferred.

Responsibilities

• Greet clients warmly and ensure a welcoming environment while maintaining an organized and efficient check-in process, minimizing wait times.
• Perform eligibility checks on patient insurance coverage prior to visit or at time of visit.
• Collect co-pays, deductibles, and outstanding balances at the time of check-in and post payments to patient account.
• Report any discrepancies to finance enrollment team concerning payments posted
• Inform clients about their financial responsibilities, upcoming appointments, and required documentation.
• Work closely with the Finance Enrollment Specialist to ensure clients are informed about financial assistance and enrollment procedures.
• Accurately input and update client information in the EHR system.
• Adhere to federal, state, and organizational policies regarding client privacy and administrative operations.
• Participate in training and development opportunities to stay informed about procedural updates.
• All other duties as assigned

Skills

MS Office

Multi-line phone system

Client communication

Healthcare billing awareness

Education

High School Diploma or GED

Tools

NextGen EHR

Job description

CommQuest Services in Downtown Canton, OH seeks an Administrative Engagement Specialist for our Psychiatric Outpatient office. You will greet clients, check in, and manage registrations while coordinating with the Finance Enrollment Specialist to ensure accurate records and timely payments.

The role emphasizes strong organization, clear communication, and collaboration to support high-quality client experiences and the organization’s sustainability goals.