Administrative Engagement Specialist

CommQuest Services, Inc.; Alliance (OH); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

retirement plan with company match

10 paid holidays annually

Job summary

CommQuest Services, Inc. is seeking an Administrative Engagement Specialist to support the psychiatric outpatient office in Alliance, OH. You will greet clients, verify eligibility, collect payments, and maintain accurate records in our EHR while collaborating with the Finance Enrollment Specialist.

The role emphasizes strong organization, clear communication, and a commitment to providing a positive client experience within a nonprofit health system. Training and benefits are provided.

Qualifications

• High School Diploma or GED required.
• Intermediate computer skills with MS Office.
• Ability to manage a multi-line phone system professionally.
• Experience with NextGen or other EHR, Charge Verification/Charge Entry, Billing preferred.
• Includes 10 paid holidays annually, retirement plan with match, and health benefits.
• CEU/licensure reimbursement and more.

Responsibilities

• Greet clients and maintain a welcoming, organized check-in.
• Perform eligibility checks for insurance prior to visit or at visit time.
• Collect co-pays, deductibles, and outstanding balances; post payments.
• Escalate discrepancies to the finance enrollment team as needed.
• Inform clients about financial responsibilities, upcoming appointments, and required documents.
• Collaborate with Finance Enrollment Specialist on financial assistance and enrollment.
• Accurately input and update client information in the EHR system.
• Adhere to privacy laws and organizational policies.
• Participate in training to stay updated on procedures.
• All other duties as assigned.

Skills

Client interaction

Communication

Organization

Phone system management

Education

High School Diploma or GED

Tools

NextGen EHR

MS Office

Billing software

Job description

Real-world impact. Life-changing outcomes.

CommQuest seeks a Full-time Administrative Engagement Specialist to work at our Psychiatric Outpatient office located in Alliance, OH. The Administrative Engagement Specialist serves as the first point of contact for clients. This role is responsible for ensuring a smooth check-in process, managing client registration, collecting payments, and providing timely updates. The position requires strong organizational and communication skills, as well as the ability to collaborate closely with the Finance Enrollment Specialist and other staff to maintain accurate records and ensure a high-quality client experience. With sustainability as a core value of the agency, the Administrative Engagement Specialist plays a vital part in supporting the organization's business sustainability.

In this role, you will:

• Share CommQuest's mission
• Build valuable relationships with clients, visitors, volunteers, and staff
• Be an ambassador for our services and a critical member of the team
• Make a real difference addressing the mental health needs in our community

What is CommQuest?

CommQuest Services is one of the largest non-profit mental health, addiction recovery, and social services organizations in Northeast Ohio, working with clients from more than 34 counties in 12 facilities through more than 20 programs. We help people make positive changes in their lives through in-patient, outpatient and school-based programs, along with supportive services - from basic needs to employment assistance.

What you gain:

• Relationships within the organization and in the mental health community
• Visibility into how our community supports those in need
• Opportunities to share your expertise
• Peace of mind knowing you are benefiting the clients we serve and the community at large

What you'll do:

• Greet clients warmly and ensure a welcoming environment while maintaining an organized and efficient check-in process, minimizing wait times.
• Perform eligibility checks on patient insurance coverage prior to visit or at time of visit.
• Collect co-pays, deductibles, and outstanding balances at the time of check-in and post payments to patient account.
• Report any discrepancies to finance enrollment team concerning payments posted
• Inform clients about their financial responsibilities, upcoming appointments, and required documentation.
• Work closely with the Finance Enrollment Specialist to ensure clients are informed about financial assistance and enrollment procedures.
• Accurately input and update client information in the EHR system.
• Adhere to federal, state, and organizational policies regarding client privacy and administrative operations.
• Participate in training and development opportunities to stay informed about procedural updates.
• All other duties as assigned

Schedule:

The work schedule is primarily between Monday through Thursday 8:00 AM - 5:00 PM, Friday 8:00 AM - 1:00 PM.

Minimum Qualifications:

• Minimum of a High School Diploma or GED equivalent is required
• Intermediate computer navigation skills are required for extensive computer usage with MS Office
• Must have the ability to manage a multi-line phone system maintaining a professional and pleasant demeanor in stressful situations
• Previous experience with NextGen and/or other Electronic Health Records database, Charge Verification, Charge Entry, and/or Billing is highly preferred
• 10 paid holidays annually
• Retirement plan with company match
• Medical, Dental, and Vision plans
• CEU/Licensure reimbursement and more!

We are an equal opportunity employer. All applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.