Patient Access Navigator

AdaptHealth; United States; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

401(k) match

Paid time off

Stock purchase plan

Parental leave

Job summary

AdaptHealth is seeking an Intake Specialist to help patients access care by coordinating referrals, reviewing medical documentation, and ensuring accurate setup of services. You will navigate insurance requirements, confirm eligibility, and collaborate with patients, providers, and internal teams in a fast-paced healthcare environment.

The role emphasizes attention to detail, clear patient communication, and cross-functional teamwork to move intake processes forward efficiently and compliantly.

Qualifications

• 1 year of relatable work experience required.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Proficient computer skills – Microsoft Office and healthcare systems are a plus.

Responsibilities

• Review medical records, clinical documentation, and payer guidelines to determine patient eligibility, qualification status, and compliance prior to service delivery.
• Communicate with patients regarding financial responsibility, collect payments when applicable, and document interactions accurately.
• Contact patients when documentation does not meet payer requirements, providing updates and alternative options to support timely care.
• Work with referral sources, physicians, and clinical teams to obtain complete and compliant documentation.
• Demonstrate expert knowledge of payer requirements to ensure services are provided appropriately and in compliance.
• Maintain accurate, timely documentation of patient information and communications using electronic systems.
• Accurately enter referrals within established timeframes while meeting productivity and quality standards.

Skills

Attention to detail

Communication skills

Multi-tasking

Customer service

Healthcare admin

Education

High School Diploma

Associate’s degree in Healthcare Administration

Job description

AdaptHealth is seeking an Intake Specialist to help patients access care by coordinating referrals, reviewing medical documentation, and ensuring accurate setup of services. You will navigate insurance requirements, confirm eligibility, and collaborate with patients, providers, and internal teams in a fast-paced healthcare environment.

The role emphasizes attention to detail, clear patient communication, and cross-functional teamwork to move intake processes forward efficiently and compliantly.