Client-Focused Implementation & Support Specialist

Paychex Deutschland GmbH; Pennsylvania; On-site; USD 30,334 - 41,328; Full time

Benefits offered by this job

Medical coverage

401(k) with employer match

Tuition reimbursement

Virtual wellness classes

Flexible work-life balance programs

Job summary

Paychex Deutschland GmbH in Pennsylvania is seeking a Customer Service Representative to provide exceptional service for Paychex products. You will engage with clients via phone, email, and chat, handling inquiries and ensuring compliance with established policies.

The ideal candidate will have experience in customer service and preferred knowledge in payroll processing and HRIS systems. This role offers competitive hourly pay and various employee benefits, ensuring a supportive work environment.

Qualifications

• Experience in customer service roles is preferred.
• Attention to detail when handling customer interactions is crucial.
• Ability to work well with HRIS and Salesforce systems.

Responsibilities

• Deliver quality service via phone, email, and chat.
• Maintain customer relationships and resolve complaints.
• Document all customer interactions thoroughly.

Skills

Prior Payroll Processing Experience

Customer Service

Prioritization

Operations

Detail Oriented

Communication

Customer Relationship Management

Data Entry

Process Improvement

Human Resources Information System (HRIS)

Salesforce

Service-Level Agreement

Data Analysis

Tax Preparation

Tax Returns

Education

Bachelor's Degree

Job description

Paychex Deutschland GmbH in Pennsylvania is seeking a Customer Service Representative to provide exceptional service for Paychex products. You will engage with clients via phone, email, and chat, handling inquiries and ensuring compliance with established policies.

The ideal candidate will have experience in customer service and preferred knowledge in payroll processing and HRIS systems. This role offers competitive hourly pay and various employee benefits, ensuring a supportive work environment.