Client Service & Process Improvement Specialist

Paychex; Sarasota (FL); On-site; USD 63,151,939 - 71,635,200; Full time

Benefits offered by this job

Medical coverage

401(k) + employer match

Tuition reimbursement

Adoption assistance

Paid time off

Job summary

Paychex is seeking a customer service professional in the United States to support Paychex products by phone, email, chat, and other channels. Under moderate guidance, you will resolve claims, document interactions, and develop knowledge of processes and customers.

A Bachelor's degree is preferred, with starting base pay of $22.02 per hour. Total compensation varies by location, skills, and experience, and the company emphasizes award-winning training and a culture of inclusion to support your

Qualifications

• Bachelor's degree preferred.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
• Develops and maintains an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures
• Identifies opportunities for process improvement and works with leaders to implement
• Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
• Documents all interactions
• Serves as a mentor for less experienced teammates
• Performs data input, maintaining strong prioritization and organization

Education

Bachelor's Degree - Preferred

Tools

HRIS

Salesforce

Flex

Core Advanced

ORS

Job description

Paychex is seeking a customer service professional in the United States to support Paychex products by phone, email, chat, and other channels. Under moderate guidance, you will resolve claims, document interactions, and develop knowledge of processes and customers.

A Bachelor's degree is preferred, with starting base pay of $22.02 per hour. Total compensation varies by location, skills, and experience, and the company emphasizes award-winning training and a culture of inclusion to support your