Client Service Specialist — Growth & Training Focus

Paychex; Allentown (Lehigh County); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Medical coverage

401(k) with employer match

Tuition reimbursement

Paid time off

Volunteer time off

Job summary

Paychex is seeking a Customer Service representative in Allentown, PA. In this role, you will deliver exceptional service to clients via multiple channels such as phone and email, while maintaining documentation of all interactions. Ideal candidates will have a Bachelor's degree and excel in working with systems like Salesforce and HRIS. This position offers a starting base pay of USD $20/hr along with various comprehensive benefits to support your well-being and growth.

Qualifications

• Bachelor's Degree preferred.
• Demonstrated ability to provide quality customer service.
• Strong organizational skills for data input and documentation.

Responsibilities

• Deliver quality service to clients via phone, email, and chat.
• Follow up on outstanding items to ensure compliance with SLAs.
• Maintain working knowledge of Paychex products.
• Document all client interactions.

Education

Bachelor's Degree

Tools

HRIS

Salesforce

Flex

Core Advanced

ORS

Job description

Paychex is seeking a Customer Service representative in Allentown, PA. In this role, you will deliver exceptional service to clients via multiple channels such as phone and email, while maintaining documentation of all interactions. Ideal candidates will have a Bachelor's degree and excel in working with systems like Salesforce and HRIS. This position offers a starting base pay of USD $20/hr along with various comprehensive benefits to support your well-being and growth.