Client Implementation Leader - Marketing On Demand

The Bernard Group, Inc.; Chanhassen (MN); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Healthcare

Dental insurance

Life insurance

Disability coverage

Parental leave

401k with company match

PTO increase with tenure

Flexible work hours

Tuition reimbursement

Employee Stock Ownership Plan

Job summary

The Bernard Group, Inc. in Chanhassen, MN is seeking a Client Implementation Manager to lead the launch and ongoing management of Marketing On Demand (MOD) platforms for clients.

You will translate client needs into platform solutions, coordinating with Sales, Design, Development and Production to deliver high-quality outcomes. Responsibilities include organizing kickoff meetings, managing project plans, advising on site layouts, and ensuring on-time, on-scope, and on-budget delivery while

Qualifications

• Bachelor’s degree in Marketing, Business, or related field or equivalent work experience.
• 3+ years of related experience in print (preferred).
• 3+ years of Account Management or Project Management.
• Effective multitasking abilities to handle multiple projects.
• Critical prioritization skills to ensure service levels are met.
• Exceptional attention to detail while meeting tight deadlines.
• Strong technical aptitude.

Responsibilities

• Lead the implementation of Marketing On Demand (MOD) platforms for new clients, serving as their primary contact and ensuring successful outcomes.
• Organize and facilitate meetings with clients and internal teams, including kick-off meetings, implementation status updates, and technical discovery sessions.
• Develop and manage project plans, compile product lists, and manage timelines to ensure timely delivery of all project milestones.
• Act as a trusted consultant, understanding client requirements and offering professional recommendations on site layout, categorization, and product additions.
• Develop, maintain, and manage project plans, schedules, and resource allocation to ensure on-time, on-scope, and on-budget delivery.
• Collaborate with design and development teams to create dynamic platforms, overseeing the acquisition of client’s assets and conducting thorough reviews before launch.
• Manage ongoing site maintenance, handling product updates, user management, and proactively recommending general site improvements to optimize usage.
• Provide platform reports to clients, facilitate billing, and keep internal stakeholders updated on site growth, new launches, and developments.
• Serve as the key liaison between clients and internal teams — including Customer Experience, Design, and Production to ensure seamless execution, address client needs, and maintain strong partnerships.

Skills

Client relationship management

Project management

Cross-functional collaboration

Communication

Attention to detail

Education

Bachelor's degree in Marketing/Business or related field

Job description

The Bernard Group, Inc. in Chanhassen, MN is seeking a Client Implementation Manager to lead the launch and ongoing management of Marketing On Demand (MOD) platforms for clients.

You will translate client needs into platform solutions, coordinating with Sales, Design, Development and Production to deliver high-quality outcomes. Responsibilities include organizing kickoff meetings, managing project plans, advising on site layouts, and ensuring on-time, on-scope, and on-budget delivery while