Client Implementation Lead — Flexible Hours

The Bernard Group Inc; Chanhassen (MN); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Healthcare, dental, life insurance

Paid parental leave

401k with company match

Employee Stock Ownership Plan

Career Development Opportunities

Flexible Work Hours

Tuition Reimbursement

Employee Referral Program

Safe & Clean Manufacturing Environment

Job summary

The Bernard Group, Inc. is seeking a Client Implementation Manager to lead the launch and ongoing management of Marketing On Demand platforms for diverse clients.

You will translate client needs into dynamic platform solutions and coordinate cross-functional teams across Sales, Design, Development, and Production to deliver high-quality outcomes. This full-time role in Chanhassen requires strong client relationship management, excellent communication, and a proactive approach to project

Qualifications

• a Bachelor’s degree in Marketing, Business, or a related field — or equivalent work experience.
• 3 or more years of related experience in print.
• 3 or more years of Account Management or Project Management.

Responsibilities

• Lead the implementation of Marketing On Demand (MOD) platforms for new clients, serving as their primary contact and ensuring successful outcomes.
• Organize and facilitate meetings with clients and internal teams, including kick-off meetings, implementation status updates, and technical discovery sessions.
• Develop and manage project plans, compile product lists, and manage timelines to ensure timely delivery of all project milestones.
• Act as a trusted consultant, understanding client requirements and offering professional recommendations on site layout, categorization, and product additions.
• Develop, maintain, and manage project plans, schedules, and resource allocation to ensure on-time, on-scope, and on-budget delivery.
• Collaborate with design and development teams to create dynamic platforms, overseeing the acquisition of client’s assets and conducting thorough reviews before launch.
• Manage ongoing site maintenance, handling product updates, user management, and proactively recommending general site improvements to optimize usage.
• Provide platform reports to clients, facilitate billing, and keep internal stakeholders updated on site growth, new launches, and developments.
• Serve as the key liaison between clients and internal teams - including Customer Experience, Design, and Production to ensure seamless execution, address client needs, and maintain strong partnerships.

Skills

Effective multitasking

Prioritization skills

Attention to detail

Technical aptitude

Education

Bachelor’s degree in Marketing, Business, or related field

Job description

The Bernard Group, Inc. is seeking a Client Implementation Manager to lead the launch and ongoing management of Marketing On Demand platforms for diverse clients.

You will translate client needs into dynamic platform solutions and coordinate cross-functional teams across Sales, Design, Development, and Production to deliver high-quality outcomes. This full-time role in Chanhassen requires strong client relationship management, excellent communication, and a proactive approach to project