Client Implementation Lead - Merchant Services

JPMorgan Chase & Co.; Tempe (AZ); On-site; USD 100,000 - 140,000; Full time

Job summary

Tempe, AZ-based JPMorgan Chase & Co. is seeking a Client Ops Lead Implementation Manager in Merchant Services to oversee the implementation lifecycle of complex projects and guide the customer journey through Omnichannel solutions with regular executive updates.

You will consult with clients, coordinate with internal and external stakeholders, drive project plans, manage risks and timelines, and ensure production handoffs, delivering clear status and value for senior leaders.

Qualifications

• 5+ years of client facing experience with senior leadership exposure.
• Project management experience, including the use of project plans and issue logs.
• Time management and organizational skills.
• Strong verbal and written communication skills.
• Strong presentation and negotiating skills.
• Proven ability to successfully manage conflict, proven team leadership and meeting facilitation skills.
• Demonstrated ability to work in a team environment and adapt to a changing environment.
• Some travel may be required (less than 25%) to visit clients.

Responsibilities

• Facilitate team calls, internally and externally to drive implementation deliverables and issue management, while coordinating and drive recurring status calls with the client.
• Ensure all projects are properly delivered and transitioned successfully to production owners.
• Lead collaboration with the project team to develop and execute the implementation project plan, establishing clear expectations and providing transparency of timelines using project management principles and practices.
• Update project tracking tool ensuring updates are clear, concise, and audience specific while providing project updates in a timely and accurate manner, ensuring stakeholders and business leaders receive an accurate and concise status of each project.
• Deliver client requirements in a clear and meaningful manner to the intended audience.
• Demonstrate creative problem solving and solid judgment/decision making.
• Take ownership, escalation and resolution of risk issues when they occur in a timely manner while demonstrating strong controls and risk management as we manage the change to the client and to the firm.
• Partner with clients asking the necessary questions to understand their level of knowledge and their processing model ensuring it fits the proposed solution and being an advocate for the client.
• Manage clear expectations and understanding, internally and externally with the client by establishing clear timelines and managing documentation requirements.
• Navigate implementation to completion by ensuring deliverables are met, holding task owners accountable, and managing issues and escalations.]
• CoT_job_summary_short
• job_summary_short

Skills

Client facing experience

Project management

Time management

Verbal & written communication

Presentation & negotiation

Conflict management & leadership

Team collaboration

Tools

PMP Certification

Job description

Tempe, AZ-based JPMorgan Chase & Co. is seeking a Client Ops Lead Implementation Manager in Merchant Services to oversee the implementation lifecycle of complex projects and guide the customer journey through Omnichannel solutions with regular executive updates.

You will consult with clients, coordinate with internal and external stakeholders, drive project plans, manage risks and timelines, and ensure production handoffs, delivering clear status and value for senior leaders.